Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Best answer by RetiredTripleHelix
View originalBest answer by RetiredTripleHelix
View originalThank you arholland84 and thank you Daniel for contacting support and sharing their answer with everyone.@ wrote:
From Support:
Hello,
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
______________________________________________________________________________________________
@ wrote:
I contacted customer support via this website and received an automated message saying it is a false positive that will be fixed in 24-48 hours. If you look at the messaging app info on your phone it clearly shows that it does track you and what messages you write, so even when this is "bug" is fixed, you're still monitored. It's just that now a lot more people are aware of it!:8
Welcome to the community.@ wrote:
GZOne Commando w Android keeps getting a spyware threat for Android Messaging app which I can't uninstall or keep Webroot for flagging. I also cannot use my messaging app because the shield pops up.
Welcome to the community!@ wrote:
My webroot secure anywhere on my mobile is saying my messages are threats, I just need to know what to do.
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