Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app".
Please assist.
Thanks
Best answer by RetiredTripleHelix
View originalBest answer by RetiredTripleHelix
View originalIf you're still getting this then I'd suggest contacting support. It doesn't sound like your phone is updating if you're still getting the false positive.@ wrote:
I'm seeing the same thin on my Glaxey SIII and have not been able to remove. It's making me crazy. No matter what I've done I still get uninstall unsuccessful. I need guidance also t o get this removed. Any help is much appreciated. Thanks
Also would you mind contacting support? If you're still getting the false positive after making sure you are up to date, then they want to get it documented.@ wrote:
Thanks! I'm not seeing an update, but I selected to "ignore" and that fixed it for now. Thank you!
Yeah, you can safely ignore. The update went out last night, so let me double-check what is going on with it.@ wrote:
Thanks! I'm not seeing an update, but I selected to "ignore" and that fixed it for now. Thank you!
Welcome To the Community Forum renatae!!@ wrote:
Try forcing an update and see if it goes away.@ wrote:
Hi, I just received this threat about an hour ago. I received a legit text, clicked on a link from it, and first it said there was a threat, android.smsSPY. After I attempted to uninstall that, and didn't succeed, I received a message about com.android,mms being a threat.
Try forcing an update and see if it goes away.@ wrote:
Hi, I just received this threat about an hour ago. I received a legit text, clicked on a link from it, and first it said there was a threat, android.smsSPY. After I attempted to uninstall that, and didn't succeed, I received a message about com.android,mms being a threat.
Welcome djwade to the Community!:D@ wrote:
If we ignore then it will not scan that app in the future. It that really what we want to do? Wouldn't we want our text apps scanned for spyware etc?
Welcome seven_7_vii_th@ wrote:
I have read through all of the pages of this thread up to thus far, but I have not gone through the other related threads. I'm far from an expert on WebRoot and also must admit that aside from the contents of this thread I have relatively little knowledge of this situation other than my own experience. Please forgive me for any lack of knowledge I may have on the subject. So, just as I suspected when this popped up on my phone it is a false positive.
Not really saying anything that anyone else hasn't said so far; however, here are my thoughts on this issue. I know I would (and I'm guessing at least a few others would) have liked to have had some form of official comunication out reach from Webroot notifying about the issue. An e-mail to users with a registered Android device or even some type of in app notification pushed out would have been very valuable to me. I know I was really worried and confused for at least a few hours as I was unable to really research the issue to find out what it was about. To top it all off I was in the middle of a semi-important text conversation when the alert came in. Another thing I would have found invaluable would have been for the app to provide more information on the infection than just a name. Maybe a brief description and the location of the infected files to help me understand the nature of the infection.
Don't get me wrong these are not meant to be viewed as complaints. These are intended to be viewed as suggestions or improvements that would perhaps make a situation like this better in the future.
I'm sure WebRoot will have the situation handled shortly, but in the mean time it is not too late to send out that message and help those that may still be out of the loop on the situation.
Now, perhaps this has already happened or is already available. If so please disregard that part of this post.
Hello and Welcome to the Community Forum 210gnx, Happy to have you here!:D@ wrote:
Just came up on my htc one, thought I was the only one Haha
:DWelcome kdr406, to the Communiuty Forum! Forcing an Update KB Appreciate your help in the matter.@ wrote:
Support posted this was a false/negative scripting alert.
They will release a fix for it with 24-48 hrs
Go to your webroot mobile app and find the FORCE UPDATE of definitions tool. Also set your scan settings from weekly to daily. This was a result of a Google sms unblock setting within Chrome or gmail. Look for the fix before 08/09/14
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