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Threat unable to be removed



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Userlevel 2
Have you restarted you phone? Meaning shutting it down and then rebooting it. Or you could take out the battery and put it back in again. (Not resetting)
 
The Webroot app does not have permissions to remove a threat, or any app for that matter. The app that was flagged, can be removed on a rooted device, and from what I have read, you device will still function.
 
So, once you have restarted your device please let us know if your device is functional or not.
 
Thanks
I have the same problem. I uninstalled webroot reinstalled it and it still comes up with mobile tracker threat and can't get rid of it. What shall I do? I'm using Samsung Galaxy SII ver 4.0.3
I posted the original message and after uninstalling webroot, reinstalling it it initially showed the threat. The threat then vanished shortly after.
 
Thanks
Userlevel 3
 Thank you for submitting your report. We have found that the detected item was the result of a false positive, and is not a threat. We have updated our security definitions to address this and with default settings the updated definitions should be on your phone when you run a new scan (make sure to wait one hour from last scan run).
 
If you wish to manually download the latest definitions you can always do so by:
Opening the app > Security > Antivirus > Schedule > Force Update Now.
 
Thank you,
Webroot Support Team
Now my webroot doesn't work at ask. Just requires force close. Thought I'd try to unload and reload. Couldn't do that either.
It won't let me deactiviate webroot as admin.  just get the same notice as others listed above and requires me to force close.  This is way too much work and worry, when I just paid to upgrade yesterday to (I thought) get rid of a virus that now is said to be not a virus at all.  Have used Webroot on my computer for years, but if I don't get resolve I will definiely rethink renewing my subscription.
Userlevel 7
Deactivating Webroot as Admin is done throug the device, not through Webroot, so it can be done even if Webroot crashes.
 
On most devices:
Go to Settings for the whole device itself
Tap "Security"
Look for something mentioning "device administrators" or "device administration" and select it.  If it's not there, the device is using a version of the Android OS that does not support Device Administration so that is not the issue
In the device admin screen, UNcheck Webroot and follow the directions if any occur.  Once it's unchecked, back out and you will be able to uninstall it from normal application controls in Settings.
 
By doing this all through settings, Webroot doesn't run so crashing doesn't matter.
Thanks for the quick response.   No threats (or problems)  and really fast response.   Thanks!
Hi, i have to say that so far webroot hasn't inspired the greatest of confidence on my mobile, if my phone crashes with something that isn't a virus! What would have happened if it had been a virus, webroot was wrong footed by something that was okay. I'm not a computer buff, just a layman using a mobile, so has concerned me somewhat. Am I way off the mark?
Userlevel 7
Way or partially or not at all, I'll leave up to you.  But here's the related info:
 
The item in question is a system application that is not cool, but can't be removed.  The reason Webroot crashes in this case is because of the way the OS reacts to something telling it to delete something that cannot physically be deleted.  So the OS (Android) kills it.  A normal bad application can be deleted, so doesn't cause an issue.
 
I also faced a problem of not being able to remove com.android.settings.mt that was regared as a threat by noton security. Thus, i downloaded webroot secureanywhere mobile free in hope of removing the threat.
The webroot scan tells me that there aren't any viruses or threats. However, when I used norton security to scan my phone again,it told me that there was a threat. 
Samsung Galaxy Ace.
Like Morgan_629, I faced a problem of not being able to remove com.android.settings.mt that was regared as a threat by noton security. Thus, i downloaded webroot secureanywhere mobile free in hope of removing the threat.
The webroot scan tells me that there aren't any viruses or threats. However, when I used norton security to scan my phone again,it told me that there was a threat.
Samsung Galaxy Ace.

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