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Unable to Remove mobile phone

  • 21 December 2019
  • 2 replies
  • 179 views

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can’t remove mobil phone

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Best answer by TripleHelix 21 December 2019, 21:36

Hello @Raven49 and Welcome to the Webroot Community!

 

Have a look here and uninstall within the device and not via the Google store app on the phone: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#ManagingYourAccount/UninstallingMobileSecurityForAndroid.htm%3FTocPath%3DManaging%2520Your%2520Account%7C_____8

 

If you still can’t uninstall please Submit a Support Ticket and they will help you.

 

Thanks,

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Userlevel 7

Hello @Raven49 and Welcome to the Webroot Community!

 

Have a look here and uninstall within the device and not via the Google store app on the phone: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#ManagingYourAccount/UninstallingMobileSecurityForAndroid.htm%3FTocPath%3DManaging%2520Your%2520Account%7C_____8

 

If you still can’t uninstall please Submit a Support Ticket and they will help you.

 

Thanks,

Badge +3

TripleHelix,

Thank you for the quick help. I did send another support ticket as the Nexus 6P was stuck in a bootloop which couldn’t be fixed and the replacement is the Pixel 4 XL.  Sorry, I don’t have the option of uninstalling it from the device.

 

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