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Unable to sign 2nd mobile device into console

  • 27 June 2018
  • 1 reply
  • 2725 views

I installed the SecureAnywhere on an S8 for both my wife and myself. On my wife's I was able to sign into the software and it created a console for me. I then went to sign into the SecureAnywhere software on my own S8. I choose the option "I already have an account" and then enter my creds. I get an error: Account creation failed. The license check server returned an invalid response. Unexpected: 1 Error(URFM998): Console creation has been exceeded [FailureType=UnexpectedError(-1)].
 
I should mention that in business I'm a webroot partner and I have a business Webroot console under the same credentials. When I log into my.webrootanywhere.com I am able to see my business console or my personal console. 
 
Any suggestions on how to fix this error and allow me to add my second device to the same console?
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Best answer by Ssherjj 27 June 2018, 16:47

Hello JoelH,
 
Welcome to the Webroot Community Forum,
 
My suggestion would be to uninstall Webroot Mobile and then reinstall from here 
 
Otherwise please Submit a Support Ticket or call for assistance for this error message.
 
https://www.webrootanywhere.com/servicewelcome.asp
Contact Technical Support at 1-866-612-4227, Monday through Friday from 7am-6pm.
 
Hope this helps?
 
 
 
 
 
 
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Hello JoelH,
 
Welcome to the Webroot Community Forum,
 
My suggestion would be to uninstall Webroot Mobile and then reinstall from here 
 
Otherwise please Submit a Support Ticket or call for assistance for this error message.
 
https://www.webrootanywhere.com/servicewelcome.asp
Contact Technical Support at 1-866-612-4227, Monday through Friday from 7am-6pm.
 
Hope this helps?
 
 
 
 
 
 

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