Uninstall errors

  • 25 June 2015
  • 1 reply
  • 1841 views

I cannot seem to uninstall. The appt doesn't seem to be hooked to my account, so cannot reset the password. Help

1 reply

Userlevel 7
Badge +62
Hello vinhaget,

 

Welcome to the Webroot Community,

 

Have you followed these instructions to uninstall Webroot from a Android? https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807

 

Can you tell us the exact error Webroot is giving you?

 

Please look here at the Online Help Guide in changing your password http://live.webrootanywhere.com/content/1292/Changing-Account-Settings

 

 

If you are still having issues  then please submit a Support Ticket free of charge with an active Webroot subscription.

 

 

Kind Regards

 

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