Best answer by YegorPView original
User credentials not associated
I purchased webroot secureanywhere complete. I downloaded the Webroot SecureAnywhere Mobile Complete app for my android. I have entered my email address, password and keycode associated with my laptop subscription. I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on my.webrootanywhere.com and try again." The keycode I entered IS associated with the email address and password i entered. The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account. Why isn't it recognizing it?? Please help
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I would prefer you add the days from the first keycode to the new keycode, ideally. I thought that was what would happen when I renewed, but they didn't link for some reason. Thank you, again,
Your "MyWebroot" account was attached to a free Webroot mobile keycode rather than your SecureAnywhere Complete keycode..So I went ahead and changed that. 😃 You should be good to go with the SecureAnywhere Complete mobile app for your Nexus 7 now. Let me know if you have any other questions!
Your issue is a bit different. I've sent you a Private Message asking for some more info. We'll continue the conversation in the PM's as I wouldn't want you to post keycodes/email addresses on the public-facing forum. I'll keep an eye out for your reply!
Done! I've attached your "MyWebroot" account to your SecureAnywhere Complete keycode. You should now be able to use your account credentials to log into the Webroot SecureAnywhere Complete mobile app. Let me know if you need any more help!
Your "My Webroot" account was attached to a mobile free keycode so I went ahead and associated it with your new SecureAnywhere Complete keycode. Everything should be good to go now and you shouldn't have any more problems installing and logging in to the Webroot SecureAnywhere Complete mobile app on your Android device. Let me know if you have any more questions.
I looked up your information in our system using the email address you used to register here on the Community and see that your "My Webroot" account is attached to a mobile free Webroot keycode. That being said, I don't see a SecureAnywhere Complete keycode registered to that email address. Can you please Private Message me that keycode so I can associate it with your account?
The Private Message link didn't work? What browser are you using? Try again using the link below:
Recently installed the SecureAnywhere Compete on my Android phone and when I attempted to login with my credentials i received the following error " Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on http://my.webrootanywhere.com and try again" inspite of the user credentials being created and associated with the keycode i still keep getting the same error message. Any assistance would be appreciated.
Post was moved by Moderator to a similar thread
It looks like your MyWebroot Account is still associated with your old keycode. Please Send me a Private Message with your new keycode and I will associate your accounts properly.
Your MyWebroot Account is still associated with your keycode that expired in October. Please Send me a Private Message with your new keycode and I will finalize the association.
I was able to find your Complete keycode that expires later this week. Do you have a new keycode that you can Send me in a Private Message? I will be able to associate it to your MyWebroot Account if you do.
I was able to locate your Mobile account and associate it to your SecureAnywhere Complete keycode. :D
Please let me know f you have any more questions!
Seems like I'm having the same problem as a lot of other people.
My user credentials is not associated with with the correct keycode.
Grateful for help with this issue as soon as possible.
Is it not possible to have more than one active keycodes?
I have just bought Webroot SecureAnywhere Complete but
my old subscription have not yet expired.