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User credentials not associated


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I purchased webroot secureanywhere complete.  I downloaded the Webroot SecureAnywhere Mobile Complete app for my android.  I have entered my email address, password and keycode associated with my laptop subscription.  I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode.  Make sure you've created this user on my.webrootanywhere.com and try again."  The keycode I entered IS associated with the email address and password i entered.  The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account.  Why isn't it recognizing it??  Please help
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Best answer by YegorP 3 December 2012, 20:17

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Userlevel 7
Your MyWebroot account is currently associated to an expired subscription. Can you please Send me a Private Message with your new keycode and I will associate it to your existing account. 😃
I am again not able to install the product on my nexus 7 tablet. It gives me an error message "Login failed. The email or password you entered is incorrect."
Userlevel 7
Are you using a newer keycode or the one that is connected to your MyWebroot Account with 58 days remaining?

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