User credentials not associated

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I purchased webroot secureanywhere complete.  I downloaded the Webroot SecureAnywhere Mobile Complete app for my android.  I have entered my email address, password and keycode associated with my laptop subscription.  I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode.  Make sure you've created this user on and try again."  The keycode I entered IS associated with the email address and password i entered.  The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account.  Why isn't it recognizing it??  Please help

Best answer by YegorP 3 December 2012, 20:17

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Userlevel 7
Your MyWebroot account is currently associated to an expired subscription. Can you please Send me a Private Message with your new keycode and I will associate it to your existing account. 😃
I am again not able to install the product on my nexus 7 tablet. It gives me an error message "Login failed. The email or password you entered is incorrect."
Userlevel 7
Are you using a newer keycode or the one that is connected to your MyWebroot Account with 58 days remaining?