Best answer by YegorPView original
User credentials not associated
I purchased webroot secureanywhere complete. I downloaded the Webroot SecureAnywhere Mobile Complete app for my android. I have entered my email address, password and keycode associated with my laptop subscription. I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode. Make sure you've created this user on my.webrootanywhere.com and try again." The keycode I entered IS associated with the email address and password i entered. The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account. Why isn't it recognizing it?? Please help
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Can you please private message me the keycode you are trying to use with the account email address? I am able to see that your account is currently associated to an expired license on our back end. I can reassociate it for you, but I'll need to know what the new keycode is to do that for you. You can click here to private message me.
I am having a same issue with my Android. Please help!
You have came to the right forum for quick responses! This issue has been resolved and everything should run smoothly. :D
Your My Webroot Account was linked to the older software and I have now associated it with your SecureAnywhere Complete subscription.
The Community is a great resource so please continue to be active!
I found your old SecureAnywhere Complete keycode and associated your My Webroot Account with the newest SecureAnywhere Complete subscription. Everything should be fine now.
Let me know if you have any other questions!
I can see my new key but also the old free Android key that I think is causing the 'user credentials are not associated' issue?
Hope you can help, many thanks.
Request accepted; account associated; issue resolved (hopefully!) ;) In other words, you should be good to go!
Let me know if you have any more questions or issues!
I associated your "MyWebroot" account with your newer, unexpired Complete keycode so you should be all good to go now and the app should work just fine!
I have also got the same problem, cannot login through my mobile.
I tried removing the device from my account and again installing webroot still no help.
What is the exact wording of the message that you receive when you try to log in? Please send me a private message with your keycode and email address.
To send a PM, go to the profile page of the person you want to send the message to and click the link in the upper right hand side "Send This User A Private Message".
Mustafa, were you able to send the private message?
You can use the link below to send me one with any keycodes you have and email addresses you have registered your accounts under.