When I turn on my phone and enter my pin, my phone loads to the home screen as usual. But a few seconds later, Webroot locks the phone and asks me to enter my pin/password.
Furthermore, I only have 2-3 seconds to enter my password before the screen goe to black and I have to start the process all over again. This makes it completely impossible for me to enter my Webroot password because there is simply not enough time. By password, I presume it is referring to my Webroot password, as I get an 'incorrect password' prompt when I enter my 4 digit phone pin. A few notes:
- The phone pin I enter is correct, and when the phone is turned on I even get to momentarily access my phone features before Webroot locks me out.
- I removed my mobile phone from Webroot protection via my online Webroot account. I hoped this would allow me to login, but it does not.