Webroot app freezes during scan

  • 2 July 2015
  • 1 reply

Everytime I run my webroot app virus scan on my android phone it freezes up and request me to send a message. Need support email address to send in my app logs.

1 reply

Userlevel 7
Badge +62
Hello CharliePack,
Welcome to the Webroot Community,
Is Webroot sending you this message to send logs? I am not familiar wth such a message.
Sometimes a uninstall/reinstal/clear caches can help this issue. But to send logs, I installed CatLog-Logcat Reader from the  Google Playstore.
I have sent my Android Logs to mobilesupport@webroot.com when they asked me to do so in a support ticket.
You can also submit a Support Ticket free of charge with a Webroot subscription.
Hope this helps?
Kind Regards,