I'm trying to get some information if I have a legitimate issue on my phone or if this can be ignored. On Monday (4/22) Webroot mobile (Galaxy Note 9 on Android 9.0) started flagging apps I've been using for months as threats telling me they were Trojans.
These apps hadn't been updated recently and were things like the Samsung calculator, an app called Trainerize, and something called CSC.apk
. I used the option in Webroot to ignore the apps, updated my Webroot from the playstore and the Trainerize app and restarted my phone and the apps are no longer on the ignore list.
However the CSC.apk
is still flagged as a threat. I can't find any information about what this file does other than it has to do with some features on Samsung phones and when I tried removing the threat, Webroot wasn't able to. I've just let it be now thinking Webroot will update it's definitions and it will no longer flag this, but it's been 4 days now and it's still getting flagged.
I tried reaching out to Webroot to open a ticket, but I couldn't get past the login screen for some reason, it would just refresh when I entered my password (that I know is correct).
Can someone please tell me Is this file safe and Webroot is falsely flagging it, or do I have a real problem?