Solved

Webroot not working


Userlevel 1
Hello.  New the community and need help.  Received message of a threat.  Selected fix this after review of threat, and program will not respond.  Error messages was something along the lines of a Trojan- "Android Easter Egg". Webroot seems to be stuck and wont move past this.  I tried to recant and it came back to this original error message.  I'm on the verge of uninstalling this app and reinstalling.  Any suggestions? 
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Best answer by TripleHelix 5 August 2018, 17:50

Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will help you sort this issue out.
 
Thanks,

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3 replies

Userlevel 7
Badge +54
Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will help you sort this issue out.
 
Thanks,
Userlevel 1
Ok thank you.
Userlevel 1
Ok thank u.  I did as you suggested.  Waiting for a response

@TripleHelix wrote:
Hello and Welcome to the Webroot Community!
 
Please Submit a Support Ticket and they will help you sort this issue out.
 
Thanks,

 

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