• 16 March 2015
  • 1 reply

after 5 mns of working, Webroot scan self-destructs. WHY? IT'S UPSETTING ME!!!!!!!

1 reply

Userlevel 7
Badge +62
Hello whitman,
Welcome to the Community Forum,
Sorry you are having these issues. Have you rebooted/restarted your device? Then scan again. If this fails then proceed to the following steps.
Would you uninstall WSA on your device and startover with a clean install?
To make things simplier you can follow these instructions here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
Note: Please clear your cache after uninstalling Webroot. Here is instructions for that https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Clear-your-Browser-Cache-on-an-Android-Mobile-IPhone-IPAD/ta-p/136991
Then you can follow these instructions to install WSA. Have your keycode available, (written down)
If you'd rather submit a Support Ticket they will help you free of charge with an active subscription.
Hope this helps and if you have any questions then please feel free to ask.
Kind Regards,