why?

  • 16 March 2015
  • 1 reply
  • 14 views

after 5 mns of working, Webroot scan self-destructs. WHY? IT'S UPSETTING ME!!!!!!!

1 reply

Userlevel 7
Badge +62
Hello whitman,
 
Welcome to the Community Forum,
 
Sorry you are having these issues. Have you rebooted/restarted your device? Then scan again. If this fails then proceed to the following steps.
 
Would you uninstall WSA on your device and startover with a clean install?
 
To make things simplier you can follow these instructions here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
 
Note: Please clear your cache after uninstalling Webroot. Here is instructions for that https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Clear-your-Browser-Cache-on-an-Android-Mobile-IPhone-IPAD/ta-p/136991
 
Then you can follow these instructions to install WSA. Have your keycode available, (written down)
 
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...
 
If you'd rather submit a Support Ticket they will help you free of charge with an active subscription.
 
 
Hope this helps and if you have any questions then please feel free to ask.
 
 
Kind Regards,
 
 
 

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