Best answer by Ssherjj
Welcome to the Webroot Community,
Sorry to hear you are having issues with Webroot Mobile Security.
Would you do an uninstall of Webroot and reinstall from the Google Play Store? Make sure you write down your Keycode.
If you continue to have trouble then please Submit a Support Ticket and they will fix you right up. Free of charge with an active Webroot Subscription.
Hope this helps?