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Why can't I fix my phone to stop saying my scan is out of date, even after I run a scan?

  • 14 April 2019
  • 3 replies
  • 301 views

My mobile security keeps saying it needs attention. I have run several scans and there is no fix button to stop this from showing. Can someone help me?
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Best answer by Ssherjj 14 April 2019, 04:32

Hello @Jazi1016 ,

Welcome to the Webroot Community,

Sorry to hear you are having issues with Webroot Mobile Security.

Would you do an uninstall of Webroot and reinstall from the Google Play Store? Make sure you write down your Keycode.

If you continue to have trouble then please Submit a Support Ticket and they will fix you right up. Free of charge with an active Webroot Subscription.

Hope this helps?
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3 replies

Userlevel 7
Badge +55
Hello @Jazi1016 ,

Welcome to the Webroot Community,

Sorry to hear you are having issues with Webroot Mobile Security.

Would you do an uninstall of Webroot and reinstall from the Google Play Store? Make sure you write down your Keycode.

If you continue to have trouble then please Submit a Support Ticket and they will fix you right up. Free of charge with an active Webroot Subscription.

Hope this helps?
Thank you Sherry, I did just that. I had to install and uninstall twice, but I got it to work.

Thank you for the quick response and have a great weekend.

Jazi1016
Userlevel 7
Badge +55
You are certainly more then welcome jazi1016!

Always happy to help!

Thank you for letting us know that your issue was resolved after persistence and patience.

You have a great weekend too!😊

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