Webroot Mobile Security for Android
Support for our Android mobile apps.
- 940 Topics
- 4,964 Replies
Hello, I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.
Several apps are available for Android and Apple mobile devices. An app is also available for Windows 8 and Windows Surface RT. For information on supported devices and operating systems, [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1997]click here[/url]. For installation instructions, please choose from the list below. If you need help installing on a computer, click on your operating system for steps for [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=728]Windows PC[/url] or [url=https://answers.webroot.com/Webroot/ukp.aspx?pid=12&vw=1&solutionid=1220]Apple Macs[/url]. [b]Android and Kindle Download Instructions[/b] [list] [*]Search for Webroot according to your device: [list] [*][b]Android:[/b] in your apps menu, select the Google Play Store and search for "Webroot" or follow [url=https://play.google.com/store/apps/details?id=com.webroot.security&feature=more_fr
[h2]Question[/h2]When I try to log in with my email address, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." What do I do now? [h2]Answer[/h2][h3]Is the Device Online?[/h3] If Webroot cannot connect to the internet at all when entering your username and password, it may misinterpret the lack of connectivity as an indication that your username or password is incorrect. Please open a browser and go to a new page to see if you have internet connectivity. If not, please troubleshoot your device's internet connectivity issue first. Webroot cannot reach out to our servers if your device cannot connect to the internet. [h3] [/h3][h3]Pre-Filled Email Address[/h3]The number one cause for this issue is that the OS pre-fills the Google Account email address, but the user's email is a different email address. For example, on the phone, I might be logged in as email@example.com, but my Webroot acco
Running SecureAnywhere Mobile Premier on Droid 2. Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery! Just let it run overnight - same thing - it didn't move. Would reinstall fix or is there a better solution?
How do I change or remove the finger-swipe code (9-point map) I have to enter to open my phone screen each time? When I installed SecureAnywhere on my Moto X, it gave me the option of setting up a swipe pattern on a 9-point map, which I did. Now I want to change the pattern or just skip it altogether, but I can't find that option in settings.
I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,
Good afternoon, I just installed Webroot on my Kindle Fire HD 8.9. As part of the set up I wanted to set up the password and set WR as a device administrator. The webroot set up keeps telling me the device administrator is in an unsafe status. When I click on the fix button it takes me back to set up screen and I end up going into the loop seeing the same thing. When I go to the kindles settings page it will not let me select Webroot as an administrator, it shows up under the administrator section but is not selected. Any idea how to fix this so I can lock down the system with a password? Thanks
I need assistance. I've been running Webroot on my android phone for over a year and have never received a threat notification until today. Antivirus scan detects: Application Threat - Device Management - com.mediatek.dm. When I click on Webroot to remove this app, Webroot responds with: UNSUCCESSFULL. Metro PCS is my mobil phone carrier. In the past couple weeks, MetroPCS updated their system app to include an update with Data Maximizer. This app update is supposed to manage my music & video data transmission more efficiently to keep my 4G usage lower. When I go into my phone's application menu and locate the app for Device Management com.mediatek.dm, I have clicked on STOP; I'm not offered the choice to DISABLE. The Webroot scan continues to show the High Risk threat, when I run removal, it continues to respond: Unsuccessfull. Webroot states that the threat is Trojan. Perhaps, Webrrot is observing the MetroPCs performing Data Maximizer
I sent a scream to my phone using webroot app to see how well it works. After entering 4 number code it goes to home screen then disables itself by going to black screen before I can do anything. Tried going online to fix but no luck. Any suggestions.
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