I should only have about 100 days left and it says that I have 224 days remaining.
My original Key Code was *keycode removed by moderator* and that doesn't seem to work either, even if I enter it in like this *keycode removed by moderator* , it still won't activate.
Best answer by nanseaView original
Please don't post your keycode publicly. Other people might try to steal it if it's in public view. I'm going to send you a private message with the correct keycode to use. 🙂
For me, it looks like this:
The tech will be uninstalling webroot if she feels that is the problem. I only have about 100 days left and may have to let it go and get another protection.
What I've offered to do is collect logs to see if I can determine what the problem might be. It doesn't seem likely to me in that case that it's Webroot at fault. If we were having a conflict with iTunes we'd be seeing more than one report of that.
I'm typically leery of any response from a tech in which they want to take drastic action (like pulling a program off the system entirely) but they preface their reasoning with a "maybe." It tells me they haven't looked at the details of the issue as closely as they could.
The Windows system logs would probably provide some clue as to what's triggering the black screen. When you get the computer back from the shop, if the issue happens again and you believe Webroot might be involved, please collect the logs I requested via private message, and I'll see if I can determine what the problem is for you.