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Annoying notification showing several times a day


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The following pop-up appears on Windows 10 several times a day:


How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.
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Best answer by LLiddell 18 June 2018, 17:00

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
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I recently started getting harrassed by this type of issue. from what it seems, either the bug was never properly fixed, or brass doesnt care?

I specifically bought Webroot for its low-invasiveness, and now I am being actively harassed multiple times a day by pop-ups that I thought were disabled. I dont care about a report about how webroot is protecting me. I trust the product enough that I am willing to pay real money for it. why is there even an automatic pop-up for what should be a manually run report?

It may not affect the anti-virus threat protection, but this is a surefire way to anger customers. If I dont get a fix or general solution soon, I may as well stop using Webroot, as it would be ad-ware at that point.

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@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
Hey LLiddell, I was under the impression that notifications like these were not part of Webroot anymore. I am confused and frustrated now that today I see another pop-up notification telling me about New: Webroot®️ WiFi Security App



Was there some misunderstanding here? I'd like to think maybe someone goofed, and that you didn't lie to us when you wrote that these notifications ended effective 7 months ago.

Agreed! 😝
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@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.


Hey LLiddell, I was under the impression that notifications like these were not part of Webroot anymore. I am confused and frustrated now that today I see another pop-up notification telling me about New: Webroot®️ WiFi Security App



Was there some misunderstanding here? I'd like to think maybe someone goofed, and that you didn't lie to us when you wrote that these notifications ended effective 7 months ago.
Wasn't trying to get at you, Lara (sorry if it came across like this—I can be blunt, sometimes perhaps too blunt :(). I'm also all too aware that you are not the decider on this—as I am certain all of us here are. But I am terribly aware of posters (such as the latest one to post on this matter) quite understandably casting doubt on Webroot's general malware protection as a result of their failing to see it make its Password Manager work properly and this over a considerable period of time, and consequently deciding, absent of any alternative information, to abandon Webroot.
 
Most of us old-time Forum members here know how good Webroot's malware protection is. The average user does not, and imho needs to be informed and reassured when things go wrong. As you said, and I agree 100% with you here: "customers deserve stronger communication...transparency and proactive information". I just wish others in the company could see this and could agree with you here.
 
Crises can happen to a company, but it is how it reacts to those crises that can sometimes decide its fate.
 
----------------------------------------------------------------------------------------------------
 
Btw your information in your post to us:
@ wrote:
Where it stands currently I can't say, but I can tell you that action will be taken closer to the launch of the new version of PWM.
is very helpful in informing and reassuring us of how you are relaying our concerns and keeping us updated on what is happening/has happened. Thank you, Lara :D
 
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@ wrote:
@
 
Thanks, Lara 😃. Hoping that will be sooner rather than later.
 
On a completely different subject, what has come of our exchange on this Forum, and your subsequent pursuance, regarding the idea of Webroot sending a mail to all those affected by the PWM issue? If this idea is left in limbo too much longer it will, alas, be too late.
 
Keith
So when I mention that I'll relay a message, I do. I also try to get momentum, however the only thing my team owns and can take direct action on, is the Community. As such, in regards to sending out an email, that is managed by a different team and I can assure you that they are aware of this idea. Where it stands currently I can't say, but I can tell you that action will be taken closer to the launch of the new version of PWM.
@
 
Thanks, Lara 😃. Hoping that will be sooner rather than later.
 
On a completely different subject, what has come of our exchange on this Forum, and your subsequent pursuance, regarding the idea of Webroot sending a mail to all those affected by the PWM issue? If this idea is left in limbo too much longer it will, alas, be too late.
 
Keith
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@ wrote:
@, this is a very long-standing issue between us users and Webroot. Go here to see. Maybe adding your comment there may help, who knows???
 
@, you said in a post some six months ago in that Ideas Exchange that you would be pursuing this issue with the team involved with a view to coming back to us "with a rationale or plan of action...within a couple of weeks". You did come back with an interim reply several weeks later, but said you hoped to have more news for us soon. Hey, what happened about that??
 
Incidentally, I can't find anyone on that thread who has anything good to say about this feature* apart from one or two stalwarts in the posts at the very beginning of the thread—and that by the way, is more than 4½ years ago :@
 
 
*Personally, I think the teams who create particular features have their own interests and attachments to those features and are therefore hardly those best placed to objectively judge their value to customers, and therefore to Webroot. Just my opinion...
It is also alarming (but sadly not surprising) how many people in that thread said they would be abandoning Webroot due to this annoying pop-up.
Thanks for the write up, and you're right. I intend to reply to the Ideas Exchange post when I have something more tangible.
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@ wrote:
PLEASE!  PLEASE!  STOP ALL THE POPUPS!  First it was the "phishing" popup, now I get Webroot popups on every computer every day telling me to check my "report" which reports nothing was found!
 
I only need reports if a virus is found and NOT eradicated.  Otherwise send me an email!  The popup interferes with games, with a batch program I run overnight, and with my homebrew Mediaportal DVR!

You know from past complaints that users want NO, repeat NO popups!  Why are these "report" popups happening, and how can I turn them off.  PLEASE tell your management that there is no faster way to lose users than creating annoying popups!
I promise that I am 100% an advocate of no popups, however I don't get final say. Your feedback is very valuable though, as I relay it throughout the organization. So thank you, and I'm sorry that it is causing you disruptions.
@, this is a very long-standing issue between us users and Webroot. Go here to see. Maybe adding your comment there may help, who knows???
 
@, you said in a post some six months ago in that Ideas Exchange that you would be pursuing this issue with the team involved with a view to coming back to us "with a rationale or plan of action...within a couple of weeks". You did come back with an interim reply several weeks later, but said you hoped to have more news for us soon. Hey, what happened about that??
 
Incidentally, I can't find anyone on that thread who has anything good to say about this feature* apart from one or two stalwarts in the posts at the very beginning of the thread—and that by the way, is more than 4½ years ago :@
 
 
*Personally, I think the teams who create particular features have their own interests and attachments to those features and are therefore hardly those best placed to objectively judge their value to customers, and therefore to Webroot. Just my opinion...
It is also alarming (but sadly not surprising) how many people in that thread said they would be abandoning Webroot due to this annoying pop-up.
PLEASE!  PLEASE!  STOP ALL THE POPUPS!  First it was the "phishing" popup, now I get Webroot popups on every computer every day telling me to check my "report" which reports nothing was found!
 
I only need reports if a virus is found and NOT eradicated.  Otherwise send me an email!  The popup interferes with games, with a batch program I run overnight, and with my homebrew Mediaportal DVR!

You know from past complaints that users want NO, repeat NO popups!  Why are these "report" popups happening, and how can I turn them off.  PLEASE tell your management that there is no faster way to lose users than creating annoying popups!
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@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
 
Educational campaign? Are you kidding us? We didn't pay for an "educational campaign" we paid for antivirus software, you know that thing that we pay money for to sit silently in the background and do it's job, not bombard us with adverts, oops, I mean educational campaigns. Can Webroot confirm that all pop ups will be removed from your software, including the equally uneducational 'view your personal security report' ? Or will it just be this one? Need to know now as else will not be renewing. 
Userlevel 7
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@ wrote:
I was talking about the blog itself, not here.  The comments at the bottom was from where my post was deleted.  You guys seem to be trying.  And thank you. But I did get another notification this morning after a reboot. FYI. 
What time in the morning did you see that? We shut it off at 8am (MDT) yesterday morning, and it can take up to 24 hours for all users to have it removed from their client as various polling rates to the server can affect the estimate. At this point of the day, well past 24 hours, if you still see it, please let me know so I can report it to the product team for remediation.
I was talking about the blog itself, not here.  The comments at the bottom was from where my post was deleted.  You guys seem to be trying.  And thank you. But I did get another notification this morning after a reboot. FYI. 
@
 
In case you care to fast-track to @'s Idea and comments thread, it starts here.
Thanks again, Lara. And a really quick reply too 😃
Userlevel 7
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@ wrote:
@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
Hi Lara.
 
Thanks! That's great news :D
 
Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?
 
I can find no-one on these Forums who appreciate this feature. For example:
@ wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.
By the way, for what it's worth this is what I had to say on this matter almost two years ago.
 
The carefully considered Idea regarding this pop-up, submitted by @ following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.
 
Would it be too much to hope that someone will finally make a decision about this feature?
 
 
*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.
This is very useful and valid feedback, and I have yet to find this post from Baldrick as we are gradually working through all feature requests and it takes time (we get through about 10-15 each week). I appreciate you mentioning this, and frankly I agree with you, it's mostly a matter of how I can make it happen, and comments like this help a lot. So thank you! I'll update the thread once I have more information.
@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
Hi Lara.
 
Thanks! That's great news :D
 
Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?
 
I can find no-one on these Forums who appreciate this feature. For example:
@ wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.
By the way, for what it's worth this is what I had to say on this matter almost two years ago.
 
The carefully considered Idea regarding this pop-up, submitted by @ following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.
 
Would it be too much to hope that someone will finally make a decision about this feature?
 
 
*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.
Userlevel 7
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@ wrote:
I just encountered it again, 13 hours after your post.
That's odd, is anyone else still getting it? If so I will need to speak with our product team so I need to make sure it's still happening.
I just encountered it again, 13 hours after your post.
Agreed.  One of the factors that pushed me off of free antimalware was the pop ups, which you have to accept really as part of their business model.  On a paid product, oh heck no.  Just now was something like the third day in a row, a 4th day will lead to the search for my next choice
Userlevel 7
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@ wrote:
Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?
I agree with you.
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Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?
Userlevel 7
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@ wrote:
Just adding to the aggravation this has caused users.  This is very inappropriate for a paid product, ever.

I even got my question deleted from the blog post...  not sure what that behavior is about other than the marketing guy wanting to keep a job.  There was nothing rude about my questions.


It's because your image needed to be approved, it's automated, and I just approved it. Should be good to go, not deleting anyone's posts. I really like hearing from everyone and we did shut this off. At some point within the next 12 or so hours all computers should have hit their polling rate and had this pop-up disabled for good.
Just adding to the aggravation this has caused users.  This is very inappropriate for a paid product, ever.

I even got my question deleted from the blog post...  not sure what that behavior is about other than the marketing guy wanting to keep a job.  There was nothing rude about my questions.

Userlevel 7
Badge +34
@ wrote:
I just got the popup again. at 9:30 am PST on 6/18/18.  When should I expect to stop seeing it?


We did shut it off, could be based on the polling rate that your program checks in with our servers. The now disabled "pop up" should be gradually hitting all users here throughout the day as users turn on their computers, and the Webroot client checks in with the server.

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