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Annoying notification showing several times a day


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The following pop-up appears on Windows 10 several times a day:


How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.
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Best answer by LLiddell 18 June 2018, 17:00

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

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Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Hi Lara.
 
Thanks! That's great news :D
 
Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?
 
I can find no-one on these Forums who appreciate this feature. For example:

@zigzagged wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.

By the way, for what it's worth this is what I had to say on this matter almost two years ago.
 
The carefully considered Idea regarding this pop-up, submitted by @Baldrick following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.
 
Would it be too much to hope that someone will finally make a decision about this feature?
 
 
*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.
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@LLiddell wrote:

This should be a one-time pop up, are you still experiencing this? If so, please let me know so we can look into it further. Better yet, if you reach out to our support team, we can solve it much sooner.
 
1-866-612-4227
or
https://www.webrootanywhere.com/servicewelcome.asp 

Thanks, Lara. I assumed it was a one-time thing but wasn't sure.;)
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@reptarsrage wrote:
The following pop-up appears on Windows 10 several times a day:


How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.

This should be a one-time pop up, are you still experiencing this? If so, please let me know so we can look into it further. Better yet, if you reach out to our support team, we can solve it much sooner.
 
1-866-612-4227
or
https://www.webrootanywhere.com/servicewelcome.asp 
@LLiddell
 
In case you care to fast-track to @Baldrick's Idea and comments thread, it starts here.
Userlevel 7
As far as I know, the popups have nothing to do with whether or not you have Webroot's browser extensions installed. I DO have them installed (smart) and I've only seen this popup once. Don't know why you're seeing them so often. Hopefully a Webroot employee, like @freydrew can chime in with a suggestion?
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@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Thank you @LLiddell, I was having a hard time believing that Webroot had these many OPS reporting this issue. Much appreciated that the issue has been solved! 😉 Thanks to all who reported this popup. 
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reptarsrage wrote:


@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Hey LLiddell, I was under the impression that notifications like these were not part of Webroot anymore. I am confused and frustrated now that today I see another pop-up notification telling me about New: Webroot®️ WiFi Security App



Was there some misunderstanding here? I'd like to think maybe someone goofed, and that you didn't lie to us when you wrote that these notifications ended effective 7 months ago.


Agreed! 😝
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@du9416 wrote:
I just got the popup again. at 9:30 am PST on 6/18/18.  When should I expect to stop seeing it?


We did shut it off, could be based on the polling rate that your program checks in with our servers. The now disabled "pop up" should be gradually hitting all users here throughout the day as users turn on their computers, and the Webroot client checks in with the server.
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@WAYLIFE wrote:
Just adding to the aggravation this has caused users.  This is very inappropriate for a paid product, ever.

I even got my question deleted from the blog post...  not sure what that behavior is about other than the marketing guy wanting to keep a job.  There was nothing rude about my questions.


It's because your image needed to be approved, it's automated, and I just approved it. Should be good to go, not deleting anyone's posts. I really like hearing from everyone and we did shut this off. At some point within the next 12 or so hours all computers should have hit their polling rate and had this pop-up disabled for good.
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@reptarsrage wrote:
Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?

I agree with you.
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@Muddy7 wrote:

@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Hi Lara.
 
Thanks! That's great news :D
 
Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?
 
I can find no-one on these Forums who appreciate this feature. For example:

@zigzagged wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.

By the way, for what it's worth this is what I had to say on this matter almost two years ago.
 
The carefully considered Idea regarding this pop-up, submitted by @Baldrick following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.
 
Would it be too much to hope that someone will finally make a decision about this feature?
 
 
*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.

This is very useful and valid feedback, and I have yet to find this post from Baldrick as we are gradually working through all feature requests and it takes time (we get through about 10-15 each week). I appreciate you mentioning this, and frankly I agree with you, it's mostly a matter of how I can make it happen, and comments like this help a lot. So thank you! I'll update the thread once I have more information.
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Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?
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@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.



Hey LLiddell, I was under the impression that notifications like these were not part of Webroot anymore. I am confused and frustrated now that today I see another pop-up notification telling me about New: Webroot®️ WiFi Security App



Was there some misunderstanding here? I'd like to think maybe someone goofed, and that you didn't lie to us when you wrote that these notifications ended effective 7 months ago.
Thanks again, Lara. And a really quick reply too :D
Wasn't trying to get at you, Lara (sorry if it came across like this—I can be blunt, sometimes perhaps too blunt :(). I'm also all too aware that you are not the decider on this—as I am certain all of us here are. But I am terribly aware of posters (such as the latest one to post on this matter) quite understandably casting doubt on Webroot's general malware protection as a result of their failing to see it make its Password Manager work properly and this over a considerable period of time, and consequently deciding, absent of any alternative information, to abandon Webroot.
 
Most of us old-time Forum members here know how good Webroot's malware protection is. The average user does not, and imho needs to be informed and reassured when things go wrong. As you said, and I agree 100% with you here: "customers deserve stronger communication...transparency and proactive information". I just wish others in the company could see this and could agree with you here.
 
Crises can happen to a company, but it is how it reacts to those crises that can sometimes decide its fate.
 
----------------------------------------------------------------------------------------------------
 
Btw your information in your post to us:

@LLiddell wrote:
Where it stands currently I can't say, but I can tell you that action will be taken closer to the launch of the new version of PWM.

is very helpful in informing and reassuring us of how you are relaying our concerns and keeping us updated on what is happening/has happened. Thank you, Lara :D
 
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And I have never seen this pop-up at all. :S
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Honestly I haven't seen the pop-up but please Contact Webroot Support and tell them Directly! https://www.webrootanywhere.com/servicewelcome.asp
 
Thanks,
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Webroot Staff will see this Tomorrow and will make a comment! @freydrew @LLiddell
 
Thanks,
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@Ssherjj wrote:

@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Thank you @LLiddell, I was having a hard time believing that Webroot had these many OPS reporting this issue. Much appreciated that the issue has been solved! 😉 Thanks to all who reported this popup. 

Thanks as well Lara! ;)
 
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@Muddy7 wrote:
@Webroot-DPH, this is a very long-standing issue between us users and Webroot. Go here to see. Maybe adding your comment there may help, who knows???
 
@LLiddell, you said in a post some six months ago in that Ideas Exchange that you would be pursuing this issue with the team involved with a view to coming back to us "with a rationale or plan of action...within a couple of weeks". You did come back with an interim reply several weeks later, but said you hoped to have more news for us soon. Hey, what happened about that??
 
Incidentally, I can't find anyone on that thread who has anything good to say about this feature* apart from one or two stalwarts in the posts at the very beginning of the thread—and that by the way, is more than 4½ years ago :@
 
 
*Personally, I think the teams who create particular features have their own interests and attachments to those features and are therefore hardly those best placed to objectively judge their value to customers, and therefore to Webroot. Just my opinion...
It is also alarming (but sadly not surprising) how many people in that thread said they would be abandoning Webroot due to this annoying pop-up.

Thanks for the write up, and you're right. I intend to reply to the Ideas Exchange post when I have something more tangible.
Agreed.  One of the factors that pushed me off of free antimalware was the pop ups, which you have to accept really as part of their business model.  On a paid product, oh heck no.  Just now was something like the third day in a row, a 4th day will lead to the search for my next choice
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@TripleHelix wrote:
And I have never seen this pop-up at all. :S

Ditto Daniel,
 
I have not got this popup either unless I do not remember? Most Webroot popups for me go away after seeing them once. :S
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It's an on going issue for a few years and I assume there trying to educate users about Phishing this time around: https://community.webroot.com/t5/Ideas-Exchange/More-control-of-Personalised-Security-Report-and-other-IPM/idi-p/90140
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@WAYLIFE wrote:
I was talking about the blog itself, not here.  The comments at the bottom was from where my post was deleted.  You guys seem to be trying.  And thank you. But I did get another notification this morning after a reboot. FYI. 

What time in the morning did you see that? We shut it off at 8am (MDT) yesterday morning, and it can take up to 24 hours for all users to have it removed from their client as various polling rates to the server can affect the estimate. At this point of the day, well past 24 hours, if you still see it, please let me know so I can report it to the product team for remediation.

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