How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.
Best answer by LLiddell
View originalBest answer by LLiddell
View originalHi Lara.@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
By the way, for what it's worth this is what I had to say on this matter almost two years ago.@ wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.
This should be a one-time pop up, are you still experiencing this? If so, please let me know so we can look into it further. Better yet, if you reach out to our support team, we can solve it much sooner.@ wrote:
The following pop-up appears on Windows 10 several times a day:
How do I make it stop? If I can't stop these annopying pop-ups without installing your stupid browser extensions then I will have to uninstall the software completely. This is unacceptable.
Thanks, Lara. I assumed it was a one-time thing but wasn't sure.;)@ wrote:
This should be a one-time pop up, are you still experiencing this? If so, please let me know so we can look into it further. Better yet, if you reach out to our support team, we can solve it much sooner.
1-866-612-4227
or
https://www.webrootanywhere.com/servicewelcome.asp
Thank you@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
We did shut it off, could be based on the polling rate that your program checks in with our servers. The now disabled "pop up" should be gradually hitting all users here throughout the day as users turn on their computers, and the Webroot client checks in with the server.@ wrote:
I just got the popup again. at 9:30 am PST on 6/18/18. When should I expect to stop seeing it?
It's because your image needed to be approved, it's automated, and I just approved it. Should be good to go, not deleting anyone's posts. I really like hearing from everyone and we did shut this off. At some point within the next 12 or so hours all computers should have hit their polling rate and had this pop-up disabled for good.@ wrote:
Just adding to the aggravation this has caused users. This is very inappropriate for a paid product, ever.
I even got my question deleted from the blog post... not sure what that behavior is about other than the marketing guy wanting to keep a job. There was nothing rude about my questions.
I agree with you.@ wrote:
Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?
This is very useful and valid feedback, and I have yet to find this post from Baldrick as we are gradually working through all feature requests and it takes time (we get through about 10-15 each week). I appreciate you mentioning this, and frankly I agree with you, it's mostly a matter of how I can make it happen, and comments like this help a lot. So thank you! I'll update the thread once I have more information.@ wrote:
Hi Lara.@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
Thanks! That's great news :D
Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?
I can find no-one on these Forums who appreciate this feature. For example:
By the way, for what it's worth this is what I had to say on this matter almost two years ago.@ wrote:
...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.
The carefully considered Idea regarding this pop-up, submitted by@ following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.
Would it be too much to hope that someone will finally make a decision about this feature?
*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.
@LLiddell wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
@LLiddell wrote:Hey LLiddell, I was under the impression that notifications like these were not part of Webroot anymore. I am confused and frustrated now that today I see another pop-up notification telling me about New: Webroot® WiFi Security App
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
Thanks as well Lara! ;)@ wrote:
Thank you@ wrote:
Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.
@ , I was having a hard time believing that Webroot had these many OPS reporting this issue. Much appreciated that the issue has been solved! 😉 Thanks to all who reported this popup.
Thanks for the write up, and you're right. I intend to reply to the Ideas Exchange post when I have something more tangible.@ wrote:
@ , this is a very long-standing issue between us users and Webroot. Go here to see. Maybe adding your comment there may help, who knows???
@ , you said in a post some six months ago in that Ideas Exchange that you would be pursuing this issue with the team involved with a view to coming back to us "with a rationale or plan of action...within a couple of weeks". You did come back with an interim reply several weeks later, but said you hoped to have more news for us soon. Hey, what happened about that??
Incidentally, I can't find anyone on that thread who has anything good to say about this feature* apart from one or two stalwarts in the posts at the very beginning of the thread—and that by the way, is more than 4½ years ago :@
*Personally, I think the teams who create particular features have their own interests and attachments to those features and are therefore hardly those best placed to objectively judge their value to customers, and therefore to Webroot. Just my opinion...
It is also alarming (but sadly not surprising) how many people in that thread said they would be abandoning Webroot due to this annoying pop-up.
is very helpful in informing and reassuring us of how you are relaying our concerns and keeping us updated on what is happening/has happened. Thank you, Lara :D@ wrote:
Where it stands currently I can't say, but I can tell you that action will be taken closer to the launch of the new version of PWM.
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