apparently I have an adware infection in my browser which webroot cannot detect

  • 27 June 2015
  • 1 reply
  • 19 views

I have adware infection that apparently is hiding in the browser.  I cannot close the window.  Ctrl. alt delete does not work. restarting computer won;t close it.

Geek squad could not help as I don't have a service contract.  Anything I can do without a contract?

1 reply

Userlevel 7
Hi cmarmion

 

Welcome to the Community Forums.

 

I am presuming that you have the Best Buy/Geek Squad version of WSA?  And if so I was under impression that support was included in the price of the subscription...but I could well be incorrect.

 

If you believe that the infection is 'hiding' in your browser then I would go to the extensions/addons page/manager, check for any addons/extensions listed therein that are supsicious looking and disable them, and then see if that mitigates the issue in some way or even completely.

 

Regards, Baldrick

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