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Bitdefender conflict with WSA-A


Userlevel 4
Hi,
 
I'm having problems with Google Chrome. I have to disable Identity Shield or set Chrome to "allow" in order for Chrome to work with both Bitdefender and WSA-A installed. If I don't, Chrome freeze before start page is rendered.
 
Is this a known compatibility issue? Anyone knows how to solve it?
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Best answer by shadek 4 June 2014, 22:32

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35 replies

Userlevel 7

Are you using Webroot and Bitdefender at the same time? Using both softwares at the same time causes conflicts. Switch to Webroot or Bitdefender. Run one antivirus at a time. If you would like to compare both of them, you can look at these factors: AV lab tests results, system performance and malware protection.


You do realize that your are responding to a thread that is 5 years old since the last post?

Badge +5

Are you using Webroot and Bitdefender at the same time? Using both softwares at the same time causes conflicts. Switch to Webroot or Bitdefender. Run one antivirus at a time. If you would like to compare both of them, you can look at these factors: AV lab tests results, system performance and malware protection.

Badge +1
this problem is not exist with bitdefender 2015 and wsa 8.0.4.84 i run them together without any problem in chrome(it's in protected mode)
Userlevel 4
@ wrote:
I notice both of these links are two years old.
 
How about Bitdefender + WSA as of June 2014, for both (updated) products trying to be run together, say, in Windows 8.1?
 
Also:
 
1. Would installing one before the other make a difference?
2. Any known issues to keep me from even thinking about purchasing/installing Bitdefender with current WSA?
3. Configuration tips, if they do now work well side-by-side (e.g., Win 8.1/64-bit)
 
[Snipped, as I didn't seem to read the forum FAQ! /sorry]
 
Thank you for any help and your patience!
I was also using Win 8.1 x64 when I tried them together for a friend/relative. Here's answers:
 
1) No. Also, you have to install WSA afterwards since Bitdefender installation will detect WSA being installed already. BD-installation will warn for compatibility problems and offer you to uninstall WSA.
 
2) Yes, don't expect the Identity Shield in WSA to work properly  when having Bitdefender installed. Everything else works fine according to my experience.
 
3) Yes, WSA worked perfectly for me with Bitdefender if I only used Internet Explorer 11. Identity Shield was fully functional and Internet Explorer worked flawlessly. However, Chrome would'nt start at all. If you want to use Chrome with WSA/Bitdefender at the same time, you have to set WSA's ID-shield to "Allow" the Chrome.exe process. It will then run just fine but you'll have no ID-protection from WSA.
Userlevel 7
Hi USMC_I35
 
Welcome to the Community Forums.
 
Whilst WSA is designed to be compatible with all other major IS/AV apps in the case of BitDefender there is still an issue being reported and none of the options you have mentioned can guarantee to resolve it.  The whole thing is with Product Development and no one here knows how this will end up.
 
In terms of Kaspersky vs BitDefender...this is a Webroot forum and as such our Guidelines do not permit discussions of other security apps...so please amend you post to either remove reference to the specific comparison or in some way rewrite it within Guidelines.
 
Many thanks in anticipation.
 
Regards
 
 
Baldrick
I notice both of these links are two years old.
 
How about Bitdefender + WSA as of June 2014, for both (updated) products trying to be run together, say, in Windows 8.1?
 
Also:
 
1. Would installing one before the other make a difference?
2. Any known issues to keep me from even thinking about purchasing/installing Bitdefender with current WSA?
3. Configuration tips, if they do now work well side-by-side (e.g., Win 8.1/64-bit)
 
[Snipped, as I didn't seem to read the forum FAQ! /sorry]
 
Thank you for any help and your patience!
Userlevel 7
Badge +13
It's great you got the person to keep WSA and dump Bitdefender.I didn't have a bad experince with Bitdefender per se,but yes,it doesn't coexist well with other security software.It's a bit heavier than a few other suites,but WSA is all you honestly need.If the person insists using something else with WSA,from my experience,doing installs on windows 7 and 8.1,i can say it works wonderfully with ESET,Norton,and KIS.I always set up exceptions when doing installs to play it safe,but i haven't experienced any issues with those 3.
Userlevel 7
@ wrote:
No No Not McAfee....that program controls EVERYTHING ..talk about crawling.....;(
Maybe McAfee should have jumped on the name "Webcrawler" while they could!
 
Sorry, getting WAY off topic here, but I had to say it!
Userlevel 7
@DavidP1970 wrote:
@ wrote:
Hear, hear...the last time I tried BitDefender it slowed my system down to a crawl...yuk!
It can't be all that bad.... I bet the slowdown from McAfee would be far worse :)
Nope...on my system it was an absolute dog...everything clagged up...could not believe it.  Uninstallled it, reinstalled it...no difference.  It goes like that sometimes.
Userlevel 7
Badge +62
No No Not McAfee....that program controls EVERYTHING ..talk about crawling.....;(
Userlevel 7
@ wrote:
Hear, hear...the last time I tried BitDefender it slowed my system down to a crawl...yuk!
It can't be all that bad.... I bet the slowdown from McAfee would be far worse 🙂
Userlevel 7
Hear, hear...the last time I tried BitDefender it slowed my system down to a crawl...yuk!
Userlevel 7
There are VERY few compatibility issues between WSA and other AV solutions... but sadly this one exists.
 
Personally I think the customer made the right choice on keeping WSA installed  🙂
Userlevel 7
Badge +62
Well Shadek Happy to say that I'm in favor for WSA for that's all you need don't you agree sooo Kudos to you.. 🙂
Userlevel 4
@ wrote:
Hello shadek, We really appreciate the feedback from you with your Remote session with Webroot, Sorry you didn't get this resolved completely...maybe The Forum Members can add to this or advise further...

Big kudos for posting report!
Regards,

Yes, there are incompatibility issues between Bitdefender and WSA according to support after the remote session. :(
 
The computer's owner have been talked into uninstalling Bitdefender rather than WSA by me. So he's now using only WSA!
Userlevel 7
Badge +62
Hello shadek, We really appreciate the feedback from you with your Remote session with Webroot, Sorry you didn't get this resolved completely...maybe The Forum Members can add to this or advise further...

Big kudos for posting report!
Regards,
Userlevel 4
I just had an hour long remote session with Webroot's support.
 
Uninstalled applications
Re-installed applications
Whitelisted files in cloud
Inspected logs, registry files and settings
 
Nothing fixed the problem. Chrome still freezes as soon as WSA's ID-shield 'protects' Chrome. Support claims nothing is wrong with anything on Webroot's end. Bitdefender is the most probable root of the problem. 
 
Support recommends me to either set Chrome to "Allow" (leaving browser without protection) or uninstall Bitdefender.
Userlevel 4
I would personally use WSA as protection too, but in this case it's not possible.
 
I am currently working with support to solve the problems. 
 
I would personally use WSA Alone. Your PC will run so much better if you use WSA only without Bitdefender AV. Mozilla Firefox conflicts multiple issues including delays in opening Firefox. When opening Firefox, despite of instantly available with Bitdefender, Firefox will take 20 to 30 minutes to open it. We do not use IE, so I have no ideas with IE, that Bitdefender corrupt it or not?
Userlevel 7
Thanks shadek, much appreciated.  It will be inteeresting to see what arises as a result.
 
Have a great end of weekend.
 
Regards
 
 
Baldrick
Userlevel 4
Will keep you all posted. Thank you for your time!
Userlevel 7
Hi shadek
 
Ah, one of those then.  If I were you I would just leave that person with BitDefender installed and remove WSA.  As it is WSA will cede to BitDefender on the grounds of compatibility and only step in when BitDefender fails to or misses soemthing but it sounds to me that if BitDefender is what the person wants then...good luck to them running that.
 
One can only offer advice and not force those it is offered to to accept or take it...:@
 
Regards
 
 
Baldrick
Userlevel 7
Badge +56
Great and Please let us know the outcome as it could help us and other users!
 
Thanks,
 
Daniel 😉
Userlevel 4
TH, I was afraid of that! I'll submit a ticket! :)

Much appreciated!
Userlevel 7
Badge +56
@ wrote:
Agreed TH, but this is on a computer where I have no choice but to have WSA and Bitdefender installed. This relative of mine REALLY wants Bitdefender while I know WSA is all he needs. :)
As you know it's been a while and Joe knew about it from then and as far as I know there is no update but Submit a Support Ticket and they can take a look further or might have a work around for you!
 
Daniel 😉

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