I have noticed computers not booting to OS, and hanging at a black screen before loading user profiles. This has happened on several systems I have worked on, and the only fix that will allow them to boot is REMOVING Webroot!
The only reason I believe it to be cause of Webroot, is because myself and my fellow technicians have tried every possible way to get them to boot (no hardware issues found), and 10 out of 10 computers, with removal of Webroot, then booted to OS with no issues.
I like webroot, recommending it always as top antivirus and have been putting it on 8 out of 10 computers I have fixed, but I do not want to keep installing it when it causes such problems. Any insight/help would be greatly appreciated.
(Title has been edited to better reflect the issue - Jim)
Best answer by RetiredTripleHelixView original
TH is spot on, this is not normal behavior for WSA. If you open a ticket with Support, they will be able to track down the issue with you.
I've encountered the exact same issue (Windows 😎, since I fired some updates (KB2795944 , KB2756872 , KB2769165 I think).
When I restarted Windows wouldn't boot no matter what, I had to format (I had everything backed up anyway and I didn't suspect of Webroot). When I finished Windows 8 installation, installed Webroot and those patches, Windows 8 was again refusing to boot. Then, I uninstalled Webroot and managed to reboot and power up normally.
Is someone experiencing the same issue? I want to install Webroot asap.