Based on two issues I'm guessing BrightCloud is having issues. If not, help is needed. Here is the first issue.
Summary: No response or change after 13 days and sending an email to "firstname.lastname@example.org" gets changed (somewhere) into email@example.com. It appears to have taken 21 days to get the reputation changed... see below for details about why this seems to have take about 20.5 days too long.
On July 26 and July 27 (separate accounts) the following email was received.
We have faced some problems with your account, Please Confirm that you're the owner of the account, and then follow the instructions.
To update your account :
•We will takes your information and privacy seriously. The information you provide as part of this self-service transaction is used only to give you the best possible support.
•Click the link below to open a secure browser window.
•Confirm that you're the owner of the account, and then follow the instructions.
All Rights Reserved 2014.
Hmmm, Being a curious sort Brightcloud URL lookup was used and the web page passes; which is understandable. A reputation change was sent and The following response was received.
We will email you again after we review your suggestion. We evaluate all requests and typically update our data and service if necessary within 24 - 48 hours.
Questions? Suggestions? Need help? Contact us at: firstname.lastname@example.org
No response after 3 business days so an email is sent to the "Contact us at:" addresss. In that email I asked if they would like a copy of the original email since there was no way to send it during the initial request. The email is rejected.
On August 4 (13 days later) a follow up email was sent. Again, the email is rejected. (The email was sent email@example.com firstname.lastname@example.org but rejected by Google Groups. As best I can make out email@example.com is being changed to firstname.lastname@example.org.