Summary: Webroot filtering icons are gray with a lightning bold suggesting Brightcloud is not responding to Webroot Webshield. This goes along with Contact information being converted to noreply addresses and bouncing back. Thus, there seems to be an issue that, while probably being addressed, is not being explained to Webroot users. The details of issue 2 follow.
Edited to add: Each entry in Google is followed by this text.
My webbrowser (IE 11, usually run in Sandboxie) failed to have the Web Shield / Web Filtering icons by links as normal.
A reboot put the icons back but, instead of the color they are gray with, what appears to be, a lightning bolt. A search shows Webroot uses grey icons to indicate a shield is turned off.
Here is what has been checked.
IE 11: Manage Addons > Toolbars and Extensions > Webroot Filtering Extension: Enabled (32-bit and 64-bit)
Webroot: PC Security: Web Shield: On
Webroot: PC Security > Scan & Shields: All shields and firewalls are on, including Web Shield.
Webroot: Identity Protection > Online Protection: All shields and firewalls are on and All website protections items are checked.