BrightCloud issues (2nd issue)



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Userlevel 6

@nic wrote:

@BB613 wrote:

@nic wrote:
Done!

Thanks Nic, but it still isnt showing :8

It shows when I'm logged out - maybe you're seeing a cached version of the page from your browser.  Try doing a ctrl-f5 to force a reload.

Thanks Nic,
 
Tried it, I'm going to sign out, close my browser and run System Optimizer and start again.
 
Userlevel 6

@BB613 wrote:

@nic wrote:

@BB613 wrote:

@nic wrote:
Done!

Thanks Nic, but it still isnt showing :8

It shows when I'm logged out - maybe you're seeing a cached version of the page from your browser.  Try doing a ctrl-f5 to force a reload.

Thanks Nic,
 
Tried it, I'm going to sign out, close my browser and run System Optimizer and start again.
 

@BB613 wrote:

@nic wrote:

@BB613 wrote:

@nic wrote:
Done!

Thanks Nic, but it still isnt showing :8

It shows when I'm logged out - maybe you're seeing a cached version of the page from your browser.  Try doing a ctrl-f5 to force a reload.

Thanks Nic,
 
Tried it, I'm going to sign out, close my browser and run System Optimizer and start again.
 
 
______________________________________________________________________________
 
 
Nic, I still cant see it, I can see all other images. 
 
strange,  

Userlevel 7
Badge +56
Try a different browser Beth.
Userlevel 7
Badge +56

@ExpertNovice wrote:
Techsupport did respond again to the very minor issue of the bad email address.  They have not responded to this issue.  For the bad email address....
 
Issue:  Emails from Brighcloud contain the following line.
Questions? Suggestions? Need help? Contact us at: dbchange@brightcloud.com
 
Email to that address fail to be delivered.
 
 
Brighcloud Response:  There is no way to directly contact the Brightcloud team unless they email you after you put in a change request like a reputation change request.  I am glad to hear that everything is working for your website, let us know if you still need further assistance. 
 
Result:
I have no idea what the last sentence means but, in response to the first sentence, it was suggested the Brightcloud team remove the email address since they know it will not work.  (I was trying to send further proof of the dangerous website with a 100 rating.  Normal turnaround is 24-48 hours but it took about 504 hours.  Eventually, they did change the rating to a 0 (zero).

I've passed along your feedback to the folks here and they're going to look into it.  Thanks for giving us feedback on the process!
Userlevel 6

@nic wrote:
Try a different browser Beth.

I did, same thing. 
I scanned, optimized, cleaned out everything. I will try shutting down. I will PM you with results, thanks
Userlevel 4
Badge +22
It does appear in my browser (IE 11) but an "html formatting issue" was reported when trying to post.  After reviewing, the second attempt to post worked.
 
Would it help if a specific format was used .jpg,.png,.gif, etc.?)
 
Would it help if I sent it directly to either of you?
 
Thank you for  your help!
Userlevel 6

@ExpertNovice wrote:
It does appear in my browser (IE 11) but an "html formatting issue" was reported when trying to post.  After reviewing, the second attempt to post worked.
 
Would it help if a specific format was used .jpg,.png,.gif, etc.?)
 
Would it help if I sent it directly to either of you?
 
Thank you for  your help!

You are very welcome, our pleasure!
 
Got it now, 

Patch Tuesday from Microsoft is now downloading,
 
It's good now, thanks
 
Beth
 
 
Userlevel 4
Badge +22
I wish we could have figured out what the problem is, but....
 
Continuing to research I found a Webroot thread that talked about someone being unable to connect to any server.  After much wrangling someone suggesting uninstalling "My Dell" and reinstalling Webroot.
 
No, I'm not gonna do that without a better reason.  But wait, there's more!
 
While it turns out that "My Dell" has been runing on my system for a long time (a Dell Tech must have installed it), it was never running at a time that I saw it, until last Friday.  Each time it was seen running it was stopped.  (I planned to find out why it was running at a later time.)
 
Well, the last time it ran, and cancelled was on Friday morning in the wee hours.  It was when I woke up Friday morning Webroot was failing.
 
Ok, close enough.  My Dell was uninstalled.  (It was only doing drive checks of ALL drives connected to the system and I DO NOT want that happening.)
 
NO joy.
 
Groan.... uninstall Webroot, reboot, reinstall.  working. Updated the configuration as much as possible.  (15 denied connections were unable to be reapplied because the application was not running.)
 
Still working.
 
So, either Dell doesn't like Webroot, Webroot doesn't like Dell, or neither like the other... :D
 
Beth, thank you for perservering.  Hopefully this thread will help someone else in the future.
 
Godspeed,
Jim
Userlevel 7
We pretty much exclusively use DELL hardware here in our offices so its not a DELL software issue unlesss something really odd is going on. 
Userlevel 4
Badge +22
Rakanisheu,
 
Thank you for responding.
 
Agreed.  There were no known configuration changes between working and not-working.  The only unusual event was was cancelling the exectuion of "My Dell"; which per "My Dell" event log was the only time that had occurred.
 
I really would have liked to find out the underlying cause to avoid the "uninstall/reinstall" Webroot basic method.  Usually individuals in the Forums can help with these issues.
 
 
I didn't want "My Dell" reading and writing to every sector of every drive every day (between 4.5 to 24.5 TB) so it would have been reconfigured, blocked, or uninstalled anyway.  The comment; "I just removed the 'My Dell' program....installed Webroot and it runs like a charm!!! " at "https:///t5/Webroot-SecureAnywhere-Antivirus/Cannot-Connect-to-Servers/td-p/104624" was the deciding factor.
 
Godspeed,
Jim

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