Does/Could SecureAnywhere deal with this and if so how?
Best answer by rayb-babyView original
Best answer by rayb-babyView original
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Thanks for your intent to assist.
However, here in the Community we do not advocate the recommendation or use of YouTube-related solutions to malware and/or PUA removal unless they are from a source known to be reputable, i.e., from a security app vendor or one of the major institutions such as Microsoft, Apple, Google, etc.; this is due to the fact that malware removal is a skilled task and many of the solution shown may not be safe or have considered all aspects of the removal process.
And even if one has found a suitable video we believe that the best approach, if WSA is unable to handle the issue (and no security app can handle 100% of issues/infections 100% of the time...not even WSA ;)), is for the OP to Open a Support Ticket to get the Webroot Support Team of professionals to intevene and resolve the issue. This is a free service available to all users with an active subscription.
This is what I would advocate using in this instance, and so potentially avoiding getting into further trouble be doing something unforseen to one's system.
If they dont and/or the dont uninstall correctly we will mark the bad in our database. However just because people dont like the software doesnt mean its automatically is bad software. We mark thousands of pieces of PUA bad every day.We are constantly testing these and will adjust them from good->bad or bad->good depending on changes that are made to the software.
In that sense, we are ALL 'training' Webroot, but it is on a global sale and trains it for all users at the same time 🙂
Welcome to the Community Forums.
We appreciate your desire to assist other Community members but if you wish to promote malware removal tips from other site please do so outside the Forums, i.e., via an offer to PM (Private Message) with interested members.
For more information on the Guidelines please see here.
Sorry to hear about you issue.
Guruofsearch.com is indeed a browser hijacker...and it is most definitively 'caught' via bundling with other free software that one downloads off of the Internet. When installed this browser hijacker (a PUA or Potentially Unwanted Application in Community parlance) it will set the homepage and search engine for your web browser to http://guruofsearch.com.
Given what you say about not having installed any software recently usually the key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
To make sure that your WSA is checking for PUAs proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
If that does not helps and you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
And if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid/active WSA license holders.
Hope that helps somewhat?
When you say that your "plugins are blocked and I can't use Flashplayer" precisely what do you mean/how does the blocking/issue manifest itself? Are their any messages informing you of the blocking? What are you seeing?
We are all of us a learning...every day...and that is what makes this Commuinty so great. :D
I went to Chrome Help at this link:
It was EASY and QUICK! I was rid of "Guruofsearch" in no time.
Or you can go directly to the Chrome Cleanup Tool for Windows 7 thru 10.
"Clean Chrome of unwanted ads, pop-ups, & malware
If you're seeing some of these problems with Google Chrome, you might have unwanted software or malware installed on your computer:
It literally worked in seconds. I'm no expert, but I think it cleared the cache as all of my saved sign-ins were gone. A small price to pay. I hope you know all of your passwords . It also disabled my extensions, so enable any extensions that you're using.
I'm not even sure if there is any relation, but the "plugin" link for FlashPlayer still didn't work, so I went here:
The link still doesn't do anything, but now when a FlashPlayer video comes up it asks me if I want to activate it. Goodbye plugin link, hello ask me on screen. That's good enough for me! I even like it better that way!
If anyone still has the problem, I hope it works for you. And YES, it's SAFE to use.
Yes that is possible and so many sites add PUA's to software but most of the time if it's a Fake Adobe update it would be mostly a true infection also Adobe adds Crapware to there installers and users have to watch when installing and make sure to uncheck any unwanted add-ons.
I am not quite sure what you mean by "browser hijacker" but I would certainly like to help you out.
From what you are describing, it sounds like a browser extention has been changed through your browser. Please follow the instructions below.
Navigate to your Google Chrome Settings:
Change your search engine to Google if that is what you prefer:
If you are ever affraid that you have an infection, please Submit a Support Ticket. This is the best place for issues that involve an infection because we can keep track of the interaction and get logs from your system to help investigate.
Yours is a stock answer that comes from most AV companies and comes from an old spyware program'.s description. I recently got it and received the same reply from Bitdefender.
Conduit is MALWARE-- it downloads and installs WITHOUT asking your permission--it changes your home page and search engine to the Conduit search engine which is a paid ad placement / paid position search engines with questiionable sites and no usefull purpose...
Its a bitch to get rid of. The windows installer will not get rid of it as it would a legitimate toolbar or browser plugin.
Google How to get rid of conduit search engine and you will get hundreds of hits. If it were legit it would be simple to uninstall. It loads code throughout your machine.
It is sometimes possible to get your old home page and search engine back using your browser but the program remains throughout your system. It's an unvited intruder that infests your machine.
In my case I got my home page and home page search engine changed to the Conduit homepage with the Conduit Search engine,or searching results are constantly redirected to search.conduit.com, which I described in my original post as a useless scam. There was never a visible install process and I never agreed for it to be downloaded. That's a hijack much worse than some toolbar, because it seizes control of your browser.
You're right, it's nothing you sign up for but often there's lots of confusing windows which keep popping up, maybe telling him he needs an update for a legitimate program he has like Adobe Flash Player but if you look at the address it's not an Adobe one.