Best answer by JamesG
View originalCan anybody tell me how renewals work?
Userlevel 2
Can anybody tell me how renewals work? If I call the phone number to do so right now (before the end of the year), will my new coverage be from Dec. 22, 2016 to Dec 22, 2017? Or will I still be covered through the end of the year under my existing 2016 subscription and the renewal won’t take effect until 2017 begins. I hope it’s the latter; I don’t want to waste 9 or 10 days unnecessarily.
Userlevel 7
Hello @ ,
If you call in and renew early then the days will be added to your existing subscription so you will not lose any time. However, if you purchase a new keycode then you must wait until the day of expiration to activate the new one.
I hope this clarifies this for you and please do not hesitate to let us know if you have any additional questions.
Regards,
If you call in and renew early then the days will be added to your existing subscription so you will not lose any time. However, if you purchase a new keycode then you must wait until the day of expiration to activate the new one.
I hope this clarifies this for you and please do not hesitate to let us know if you have any additional questions.
Regards,
Userlevel 2
Perfectly clear explanation, as I *will* be renewing an existing subscription. Thanks very much for the swift response!
Userlevel 7
You are very welcome! Glad to hear that you will continue to use Webroot! Have a lovely day!
Userlevel 2
Actually, since you mentioned it...
I started 2016 with Webroot but after not too long I ran into trouble where the software was apparently somehow interfering with the operation of my Canon printer. [Uninstalling Webroot enabled the printer to function again.] After spending a long time with Webroot tech support and giving us both more than our fair share of headaches, the problem/interference remained a mystery. I ultimately decided that the printer's operation was too crucial to my daily life, though, so I uninstalled Webroot and proceeded to surf the majority of the year "without protection".
I am not willing to fault Webroot just yet, though, and WILL start using it again in 2017, since I realize how dangerous a place the ‘Net can be - even if that means reformatting my hard drive to get rid of whatever is causing the conflict and get both Webroot and the printer humming again.
Anyway, as I said, I’ve already spent a good deal of time with the “experts” to no avail, and I was NOT intending to burden anyone else. But if anything I’ve just reported happens to raise any red flag with another Webroot user, I certainly welcome any tips or hints you might have.
Regardless, I thank you again for your answer to the renewal question. Have a good day!
-Steve
I started 2016 with Webroot but after not too long I ran into trouble where the software was apparently somehow interfering with the operation of my Canon printer. [Uninstalling Webroot enabled the printer to function again.] After spending a long time with Webroot tech support and giving us both more than our fair share of headaches, the problem/interference remained a mystery. I ultimately decided that the printer's operation was too crucial to my daily life, though, so I uninstalled Webroot and proceeded to surf the majority of the year "without protection".
I am not willing to fault Webroot just yet, though, and WILL start using it again in 2017, since I realize how dangerous a place the ‘Net can be - even if that means reformatting my hard drive to get rid of whatever is causing the conflict and get both Webroot and the printer humming again.
Anyway, as I said, I’ve already spent a good deal of time with the “experts” to no avail, and I was NOT intending to burden anyone else. But if anything I’ve just reported happens to raise any red flag with another Webroot user, I certainly welcome any tips or hints you might have.
Regardless, I thank you again for your answer to the renewal question. Have a good day!
-Steve
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.