Solved

Can't download accounts into Quicken. Says "virus scan failed"

Had power outage recently and since then I can’t download any of my accounts into Quicken. I get “virus scan failed.” What can be done to fix this?

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Best answer by TripleHelix 6 August 2020, 23:02

Userlevel 7

+63

Hello @Cap 1

The first thing would be to do a clean reinstall!

Please follow the steps closely!

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
Uninstall WSA and Reboot
Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
Install with the new installer, enter your Keycode
Let it finish it's install scan
Reboot once again
DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

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