Can't reinstall Webroot

  • 19 March 2016
  • 3 replies
  • 326 views

I upgraded to Windows 10 and Webroot won't run.  Message is "subscription expired".
It has not expired but is due to automatically renew.

3 replies

Userlevel 7
Badge +55
Hello pwr_kat
 
Welcome to the Webroot Community,
 
Would you do a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
Userlevel 7
Hi pwr_kat
 
Welcome to the Community Forums.
 
If WSA is saying that it has expired and you believe that it is due to renew automatically then I would, just to be safe, give the Sales Team a call to make sure that is indeed the case.
 
You can reach them at the start of the new business week on 1-866-612-4268 (US) or +44 (0) 870 141 7070 (UK)...bezt to make sure...;)
 
Regards, Baldrick
Userlevel 1
Badge +7
Doesn't work. I can't reinstall because Webroot doesn't recognize the serial number that USED to work.

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