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Can't Uninstall Webroot SecureAnywhere on windows 8

  • 8 February 2013
  • 16 replies
  • 675 views
S
Rank
I've tried the solution found on this forum, problem is... i don't have it on my controle panel [appwiz.cpl] nor a "uninstall" shortcut... can you guys help me?
 
I know there is a command for uninstall it... at the present moment i've tried this one as i'm on a x64 machine:
 
"C:Program FilesWebrootWRSA.exe" –uninstall and it only bring me the wrsa window again... so i might be doing something wrong. Care to teach me?
 
BTW, my wrsa is NOT password protected... so... hopefully it'll be much less painful to remove it.
icon

Best answer by JimM 22 February 2013, 22:32

My apologies that this topic appears to have slipped under our radar. Looking at the related support case, it looks like you took care of this yourself with a Windows 8 refresh. It's good to hear the issue is resolved. 🙂
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16 replies

shorTcircuiT
Rank
Userlevel 7
Welcome to the Forms SHJordan!
 
Do you have access to the MyWebroot Account Console?  If you do, you might try logging in there and deactivating the computer.  
  • Go to PC Security tab
  • Click on the computer if it is listed
  • Go to Advanced Options tab
  • Click Deactivate Computer.
 
Here is a screen shot of that panel:
 



 
After you Deactivate the computer, reboot the computer.  This is supposed to send a signal to the computer to remove WSA.
 
David New to the Community? Register now and start posting! Helpful Webroot Links: Download (PC) Download (Best Buy Subscription) Submit Trouble Ticket Account Console User Guides &nbsp "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
S
Rank
Actually i just registered on the website, and i reallly can't login... = I tried to recover my password and it give me this errror:

Erro (UPW003): O seu pedido de reposição de palavra-chave não pode ser processado uma vez que as suas informações não coincidem.

Can you help me?
shorTcircuiT
Rank
Userlevel 7
You said that you just registered.. did you receive the email to confirm the Account activation?  You must follow the directions in that email in order to finish activating the Account portal.  The system will not let you log in until after you have done this.
 
If you did not receive the email to confirm the registration, there might have been a delay in activating it or you might have mis-spelled your email address when registering.  If this is the case, you might want to Submit a Trouble Ticket
David New to the Community? Register now and start posting! Helpful Webroot Links: Download (PC) Download (Best Buy Subscription) Submit Trouble Ticket Account Console User Guides &nbsp "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
S
Rank
I did not received, and i even checked the spam folder =
shorTcircuiT
Rank
Userlevel 7
You might want to submit a Trouble Ticket as I noted in the last reply.  I do not think it will allow you to register again as the key code will be set for in use.  There might be either an issue in the registration, or the email address you used.  A support tech should be able to help resolve this.
 
 
David New to the Community? Register now and start posting! Helpful Webroot Links: Download (PC) Download (Best Buy Subscription) Submit Trouble Ticket Account Console User Guides &nbsp "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
S
Rank
Already did... = But still havent been attended.
shorTcircuiT
Rank
Userlevel 7
Don't worry, they will. Also, in a little while there should be a Webroot Mod or Admin logged in here who may be able to help assist with this as well.
David New to the Community? Register now and start posting! Helpful Webroot Links: Download (PC) Download (Best Buy Subscription) Submit Trouble Ticket Account Console User Guides &nbsp "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
S
Rank
Seems someone used my key i got on a giveaway already to register, is it possible to someone give me a 30 day key just for the sake of uninstalling it ?
JimM
Userlevel 7
My apologies that this topic appears to have slipped under our radar. Looking at the related support case, it looks like you took care of this yourself with a Windows 8 refresh. It's good to hear the issue is resolved. 🙂
/// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
R
This isn't resolved.  It's 2015 and Webroot eats up 100% disc capacity on start up but is not present in my programs listing to be uninstalled.
 
When I log is to recieve an updated password I recieve no email in return.
shorTcircuiT
Rank
Userlevel 7
@ wrote:
This isn't resolved.  It's 2015 and Webroot eats up 100% disc capacity on start up but is not present in my programs listing to be uninstalled.
 
When I log is to recieve an updated password I recieve no email in return.
Hello there, welcome to the Community
 
If you are having problems uninstalling due to having a password set on WSA, please submit one Trouble Ticket to Support.  Explain the situation.
 
Please do NOT send another Ticket or add any additional comments once you have submitted your Ticket: doing so will replace your previous Ticket in the queue, putting you back to the end of the line so to speak.
 
I hope this helps,
David New to the Community? Register now and start posting! Helpful Webroot Links: Download (PC) Download (Best Buy Subscription) Submit Trouble Ticket Account Console User Guides &nbsp "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
acooldozen
Rank
Userlevel 7
Badge +36
 
 
"but is not present in my programs listing to be uninstalled"
 
Try this.................Open Webroot Interface/Advanced Settings/Install Settings/Uncheck Show a Start Menu Shortcut/Click Save/Close Webroot
 
Repeat the foregoing to be sure it is unchecked.
 
It  should now appear in programs & Features?
 
Unininstall/Reboot/Reinstall/Let it run initial scan.  .......................Make sure you have your keycode handy.
..........and make yourself a Great Day! Cheers, Lyle
J
Used the Control Panel to uninstall this program.  It no longer appears on the list of programs in the control panel but i still Active.  How do I remove it completely?
Baldrick
Rank
Userlevel 7
Hi JeanPo
 
Welcome to the Community Forums.
 
This ocassionally happens...I am sorry to say. Please take a look at this KB Article that should provide yo with all the information you need to resolve the issue, but if not then please post back.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
E
I've uninstalled webroot from my computer, it no longer shows in the program files. It still shows in the hidden icons pop up and it is still scanning and blocking files on my computer even though my subcription has expired. I can't find any place where I can deactivate it and purge it from my computer. Any thoughts?
Ssherjj
Rank
Userlevel 7
Badge +58
Hello EdS,
 
Welcome to the Webroot Community,
 
Did you reboot after uninstalling?
 
Please look here and make sure you Run as Adminstrator when uninstalling Webroot below:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f...
 
Also are you able to access your Online Account Console? You can deactivate Webroot there.
 
If you still have issues uninstalling Webroot you can always Submit a Support Ticket and they can uninstall Webroot for you.
 
 
Hope this helps?
 
Sherry - Microsoft® Windows Insider MVP - Windows Security ALIENWARE 17R4 Win 10 Workstation Pro x64 (2004) / Mac OS X El Capitan (10.11.6) W 10 & (VM:15) & Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Note 8), iPad 6th Generation v13.2.3 -Webroot Beta Tester, Security

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