I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register.
Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running.
So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again.
Best answer by akimView original
Further to your reporting your situation I was just wondering what your current status is or isn't ;) in relation to WSA. I suspect that it is the latter rather than the former...but we always like to know here in the Community...just incase a cause is not lost.
It would be good to hear your news.
Thanks for the feedback. Are you going to try a reinstall on your Mac or have you given up with WSA on that platform? Reason I ask is because whilst there do seem to be a few more install issues IMHO re. OSC, from what I read, there are many happy users of WSA under that OS.
It may therefore be worth any attempt, especially given that yo unow have the failsafe way of removing WSA should the same happen again. Just a thought.
Have a great weekend.
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sBo_bouncing.gif
Thank you so much for your input...I think that this is an very valuable contribution to the Community 'knowledge' about this issue and something that we should certainly asking or advising any future users unfortunate enough to have a similar issue to check for.
Again, thanks so much for taking the trouble to feedback...this is just what we need & like iin the Community.
Hope to see you around?
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sBo_jumping.gif
Sorry to hear that you have a problem...may have missed a post from you but would you be able to describe your problem? I presume that it relates to being unable to uninstall WSA running under OSX?
If you have tried the advice/suggestions made in this thread and they have had no success then I would recommend that you Open a Support Ticket and provide Support with all the information on your issue/what you have tried yourself to resolve it, etc.
If however you need further help with the suggestions made in this thread then please post back and we will see what further we can do to help, or PM the poster of the suggestion and see if they can provide you with more detailed information as to their suggestion, ;)
I am not sure I follow what is going here with Support but perhaps we can check with our Community Manager, as to whether he know as to whether there is an alternative to a phone call? I presonally have never had to call Support, I have just communicated with them via the Support Ticket or by them connecting to my PC to have a look at the issue/carry out some changes to see if they would resolve the issue.
Thanks...for the confirmation.
If you have opened a Support Ticket then please update it to explain to Support your circumstances and to ask them to communicate with you by email or by chat (remote session) as suggested by Nic.
I'm stuck here, I'm a teacher and work a lot from home but this has become impossible ….this is most annoying! I'm resent installing this programme.
I followed the suggestions posted by user Web_Rot a couple of pages back. In my case, there were three processes running that I had to change permissions on before I could kill them and then uninstall:
But mostly my advice would be to issue a support ticket right away with support remotely handling this uninstall and reinstall. If you've really want to handle it correctly without frustrations let Webroot Support do it for you.
Don't give up yet they are your best bet for uninstalling Webroot properly, via install.
So sorry for your issues here, My WSAC is running without a hitch with Mavericks OS,
Best Regards, Sherry
Sorry forgot to mention Welcome to the Webroot Forum Community where we all are here to help and support.
EDIT: I suggest that only ADVANCED users attempt the following. Serious damage COULD happen if done incorrectly. For the average user, it would be best to have assistance of a Webroot Support. (shorTcircuiT)
I followed what Web-Rot, Transcendev, gedaso, and theblueone4040 did. Thanks! For you Google searchers, here's the synopsis. As root:
ps aux | grep Webroot (to find the process #s)
kill process # (kill each number for the daemons too - WSDaemon and WFDaemon)
chmod -x /Applications/Webroot SecureAnywhere.app/
chmod -x /usr/local/bin/WFDaemon
chmod -x /usr/local/bin/WSDaemon
So that got the annoying zombie pop-up to stop harrassing my user, but I couldn't delete the files and subdirectories with plain old rm -rf. Crazy to be root and be denied permission to folders (is this a Mac 'nix thing?) So even at the command line, I couldn't get rid of Webroot stuff!
But wait! At the suggestion of a learned colleague, I used rsync. Create a tempory empty folder, then rysnc it to /Applications/Webroot SecureAnywhere.app/ using the delete option:
rsync -r --delete tempempty/ /Applications/Webroot SecureAnywhere.app/
And boom done! Use carefully! I assume if you're following this and understand it, you'll be careful using rsync --delete !
So now my user can get back to work until Webroot tech support gets back to me. I submitted a ticket this morning but in the meantime I had to do this so she could work. I can understand earlier poster's frustration. As a sysadmin, to be logged in as an administrator/root, and yet be denied the ability to remove software or delete files/directories is an unpleasant feeling. I feel like when one is root, one should take no guff from software like this. From the GUI, meh, okay, protect users from themselves, but at the command line? Maybe there's a good reason, but it is frustating.
All that said, I have no problems with our Windows installations, and will be giving the Mac installations another shot as we upgrade to Yosemite and re-install the latest Webroot for Mac. Will report back if there is good info from tech support.
Welcome to the Community!
Sorry to hear about your frustrations.
I'm not an expert with Mac commands. But I had to uninstall Webroot recently and I was able to uninstall Webroot from the safe mode without any problems. I am also running Yosemite with WSAC. without any issues.
Please do let us know what Support does for you for this would help alot of Mac users,
We're still on Mavericks but moving to Yosemite later this week. Yay, I'll finally be rid of thes SMB/Windows share problems!
I had the same problem as others-- the persisten pop-up that would just report an error after entering the license key, the inability to uninistall via the desktop methods-- right-clicking on Webroot in the Applications folder>send to trash, nor by dragging to the trash. Trying to open the Webroot application to see if there was anything I could do there just resulted in the pop-up coming back.
As I noted, I will attempt to uninstall now that I have the processes stopped and reinstall after updating to Yosemite. I'll report results as I get them!
Thank you so much ..there seems to be the problem of Mac users not being able to uninstall Webroot.
I really appreciate you posting back..
Will be waiting for a response whenever you can.
so, I can't close it, can't open it, and can't delete it. Eek!!! Any help would be appreciated.
I also have a Mac and I haven't a problems when following the instructions, Reboot the Mac first ok?
To uninstall Webroot SecureAnywhere, follow the instructions below.
Hope this helps!
I don't have any Webroot Icons in the Menu Bar
Also, when I try and drag the icon into the trash, i get the message "The item "Webroot SecureAnywhere" can't be moved to the trash because it's open" and I can't close it (see original message)
Can you open the Activity Monitor located in the Launch Pad and force Webroot to quit? And try to follow instructions in uninstalling Webroot again.
Edit: You might want to issue that support ticket! If you haven't got Webroot in the menu bar.
I was watching him enter the commands and was thinking huh, that's what you need to do, ok! He said he would send me the commands so I didn't make an effort to copy them down. I forgot about it and I assume he did too as I don't have them.
Ah well, short answer, tech support is needed to console in to get the installation working properly.