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Can't unistall SecureAnywhere from Mac OSX

  • 20 January 2013
  • 64 replies
  • 4578 views
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64 replies

Ssherjj
Rank
Userlevel 7
Badge +62
Hi ehumphrey,
 
Thank you so much ..there seems to be the problem of Mac users not being able to uninstall  Webroot.
 
I really appreciate you posting back..
 
Will be waiting for a response whenever you can.
 
 
Best regards!:D
 
 
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
S
Hi all, I'll add my name of mac users who can't uninstall the "Green W".  My problem is that when I try and drag it to the trash, it says "The item "Webroot SecureAnywhere" can't be moved to the Trash because it's open".  So I try and force-quit it and it doesn't respond.  If I try and open it, I get an error message saying "The application "Webroot SecureAnywhere" can't be opened.  -600"
 
so, I can't close it, can't open it, and can't delete it.  Eek!!!  Any help would be appreciated.
Scotland Chuck
Ssherjj
Rank
Userlevel 7
Badge +62
Hello and Welcome to the Community Forum, @ 
 
 
I also have a Mac and I haven't a problems when following the instructions, Reboot the Mac first ok?
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
If this doesn't work then please go into Safe Mode and uninstall Webroot from there. If you still have porblems then Contact Suppot free of charge with an active subscription.
 
Hope this helps!
 
Best Regards,

 
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
S
Hi Sherry,
 
I don't have any Webroot Icons in the Menu Bar
 
Also, when I try and drag the icon into the trash, i get the message "The item "Webroot SecureAnywhere" can't be moved to the trash because it's open"  and I can't close it (see original message)
 
plan B???
 
SC
Ssherjj
Rank
Userlevel 7
Badge +62
Hi!

Can you open the Activity Monitor located in the Launch Pad and force Webroot to quit? And try to follow instructions in uninstalling Webroot again.

Edit: You might want to issue that support ticket! If you haven't got Webroot in the menu bar.
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
E
Rank
Just reporting back-- after getting the pop-ups to stop, I was eventually able to get this fully resolved with the help of a remote session with the Mac expert tech at Webroot. He had to do some command line stuff in a terminal... sorry I forgot what is was! How useless of me.
 
I was watching him enter the commands and was thinking huh, that's what you need to do, ok! He said he would send me the commands so I didn't make an effort to copy them down. I forgot about it and I assume he did too as I don't have them.
 
Ah well, short answer, tech support is needed to console in to get the installation working properly.
Ssherjj
Rank
Userlevel 7
Badge +62
Hello ehumphrey,
 
Thank you for the feedback by getting back to us. Greatly appreciate this because it will help others in similar circumstances.
 
Have a nice day!
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
L
Hi - same problem ... can't get rid of it and it sticks to my desktop and won't move - close - or delete.  I've managed to shut down the process but ....it....keeps...coming....back.  Is there a fix?  thanks for any help anyone can extend,
L. 
Ssherjj
Rank
Userlevel 7
Badge +62
Hello lindalinda,
 
Welcome to the Community Forum,
 
Sorry to hear you are having difficultites. Can you reboot your Mac? Then please try to follow these instructions below.
 
 
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
  2. Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
  3. Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
If this doesn't work then please go into Safe Mode and uninstall Webroot from there. If you still have problems then Contact Suppot free of charge with an active subscription.
 
Hope this helps!
 
Best Regards,
 
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
B
Rank
Hi, I also am trying to uninstall webroot from my mac airbook and don't know what you mean by the 'menu bar' so I can follow your listed actions for turning off the program in order to remove it.  If you mean the dock, that option doesn't appear when I right or left click on the icon.
 
Thanks in advance.
 
beck
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
I will ping a couple of our Mac experts so that they can help you! @ @ @ 
 
Thanks,
 
Daniel 😉
H
Rank
......and I did say NOT to mention it! 😛  pmsl.....   it happens to the best (or in my case the worst! ) 😛
Regards, Tony Current: MBP13,3(15"2016) 2.6GHz i7 16GB Mojave 10.14.6 WSAC Beta 9.0.10.132:1272 (PROD APFS vol), Catalina 10.15.1 WSAC Beta 9.1.0.144:1276 (TEST APFS vol), iPad12.9 IOS13.2.2 History/Archive: Prevx 1/2/3/SOL/WRSA Family(5) license & Mac/Linux user testing WSAC (Mac) Beta 9.0.0.66:393, Mavericks 10.9.5 ElCapitan 10.11.2
H
Hi,
 
Here's my technique in removing webroot on my mac.
 
1: Open your finder Navigate to Application Folder.
2: Locate your webroot software, right click on it, select get info, you need to scroll down locate Sharing and permision make sure that everything is in " read and write permission after that try to delete the software you can used (Command+Delete) on your mac keyboard or you can just right click then move to trash.
3:If it works, Press (alt"option ") keys on mac keyboard location application support Remove any traces of webroot.
4: Then Navigate to your Macintosh HD( your internal hard drive) go to Library/Extensions removed webrootsecureanywhere.kext.
5: Empty your Trash then restart your mac.
 
 
S
Read first and last pages could not see anything helpful MikeR's responce was a little patronising it Mike you regergitated the information on Webroots helps page, that said IT support is usually stating the obviouse to us users whoi have done something stupid :-D
 
~snip Sudo commands are bad at best with common users and not recommend, it's best to contact Webroot Support snip~
 
apples solution worked to uninstall for me and I too had tryed draging to trash and and appZapping.  I really should have read that email from you guys saying upgrade before updating MacOS
 
Hope this helps and Mike no had fealllings your responce led me to finrd this sollutiuon.

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