I've been trying for hours to uninstall an expired trial of SecureAnywhere that keeps annoyingly prompting me to register.
Every time I drag to the Trash or try a tool like AppZapper, it says I can't uninstall because SecureAnywhere is running.
So then I go to Activity Monitor to kill the process. That seems to work for a moment, but then SecureAnywhere is running again.
Best answer by akimView original
We have Engineers that specialize in the Mac OS that will be back in the office tomorrow. One of them may need to take a closer look to see if remnants of the software are not uninstalling properly. If you Open a Support Ticket they will be able to help you further.
I checked on your tickets, and it looks like our support team responded but you have not yet read the response. Please check your ticket by entering your email address here: https://www.webrootanywhere.com/servicewelcome.asp. Let us know if you have any trouble accessing it.
I just had this problem, but none of the methods mentioned so far worked. I had the pop up window telling me that an installation failed and I needed to re-enter the code. After about 15 minuits of interupted PC use, I thought I would find the code to vanquish this beast. After searching 10 minutes through old e-mails - I found it! But it did not satisfy the hunger. It wanted to interupt me more!
Stopping the process of Webroot would not let me delete it. Even with SU priveleges I could not delete it.
Now tell me - what app has higher priveleges than root? Webroot somehow does! Probably because it is always running, even when you think it is not. I tried the 'force quit' method in activity monitor. Even then the app would not die.
If it was not for the pop up screen that kept coming up - I would not have been so keen to get rid of it, but it would not leave me alone!
I resorted to a command window to attack this monster.
typing 'ps -A' lists all the processes. In my case the process was 1177. The install directory was layed out, bare to see.
Typing 'kill 1177' would get rid of it for a while. But it would come back like a hungry zombie. How? I don't know.
I went to the install directory listed in the ps list.
Performing a longlist (ls -ll) showed the offending executing file had full privaleges, including execution (obviously).
I swiftly typed 'chmod -x Webroot SecureAnywhere'
That annoying window could no longer execute itself. Whahahahah!
But I did not stop there. I went in for the kill.
I deleted the webroot app from my Applications and wam! That sucker was gone.
I just hope there is not a sequal to this drama. Web Rot 2 - The return of Web Rot!
I do not mean any disrespect here, but hey - let us have a little talk about respect. Since when does a security program act like the malware programs or viruses I installed it to prevent? To be honest I only installed it because it was free with my iPad.
I feel like a victim here. I just wasted an hour trying to get rid of this! An hour I will never see again. I can only hope this message will help others that are victims to this interupting annoying window pop-up thing.
I'd say if the usual ways of install/uninstall are not working for you, then you should contact support: the official Webroot support system
Well this is an old thread and things probably have changed since ? posted his suggestion in 2013. If you like please contact Webroot Support and talk to one of the Mac experts!
Via the Ticket System: Webroot Customer Service Ticket
By Phone in the US:
M-F 7am?6pm MT
Or from another country: https://www.webroot.com/us/en/support/contact
Welcome to the Community Forums...:D
Many thanks for posting such a valuable method...and so clearly done too. This is exactly what the Community Forums are here for and how we hope that users will use them for...to help fellow users and to learn also.
I shall bookmark this post for potential use as and when other users come here suffering from the same or similar issues.
Hope that you stay around and join in we you see the opportunity...or just drop by for a bit of fun.;)
Have a great weekend.
Welcome to the Community Fora...http://www.forumsextreme.com/images2/sBo_bouncing2.gif
I have to agree with Dermot on this one...and say well done for your patience...and do make sure that you either replciate the above in your Support Ticket Submission or better still (and to save you time) include a url link to your post so they can pick up on what you have outlined to us.
Keep us posted on how things go re. this issue as feedback, either way, is helpful to us in helping users in the future with the same or similar issues.
Many thanks in anticipation.
My wife's Mac was unusable becasue of this problem, and I could not even kill this S.O.B. from a command line.
So I resorted to a tried and true method that could not fail.
Target Disk Mode.
You need another Mac (both of them Firewire equipped) to do it. Connect the two Macs using a firewire cable and reboot the infected Mac while holding down the T key. It will come up as a firewire hard drive on the uninfected Mac (might even work with a PC as the other computer, but I have never tried that).
Then you just navigate to the Webroot application container int he Applications folder, drag it to the trash, and then empty the trash.
When you reboot again, voila! Webroot is dead and gone. Finito. Kaput. Good riddance.
I think that you are spot on with your comment here...and for those who don't know it, and to stop them overloading the search engines...en masse...;)
It states "Never attribute to malice that which is adequately explained by stupidity"
Think about it...think about it! http://www.forumsextreme.com/images2/sCo_hmmthink.gif
That's Hanlon's Razor? I like that.
But mostly my advice would be to issue a support ticket right away with support remotely handling this uninstall and reinstall. If you've really want to handle it correctly without frustrations let Webroot Support do it for you.
Don't give up yet they are your best bet for uninstalling Webroot properly, via install.
So sorry for your issues here, My WSAC is running without a hitch with Mavericks OS,
Best Regards, Sherry
Sorry forgot to mention Welcome to the Webroot Forum Community where we all are here to help and support.
Welcome to the Community!
Sorry to hear about your frustrations.
I'm not an expert with Mac commands. But I had to uninstall Webroot recently and I was able to uninstall Webroot from the safe mode without any problems. I am also running Yosemite with WSAC. without any issues.
Please do let us know what Support does for you for this would help alot of Mac users,
We're still on Mavericks but moving to Yosemite later this week. Yay, I'll finally be rid of thes SMB/Windows share problems!
I had the same problem as others-- the persisten pop-up that would just report an error after entering the license key, the inability to uninistall via the desktop methods-- right-clicking on Webroot in the Applications folder>send to trash, nor by dragging to the trash. Trying to open the Webroot application to see if there was anything I could do there just resulted in the pop-up coming back.
As I noted, I will attempt to uninstall now that I have the processes stopped and reinstall after updating to Yosemite. I'll report results as I get them!
Do you have Webroot icon in your upper right hand corner of your desktop? Are you able to right click to open Webroot and click shutdown? Then follow my instructions below or go here http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
If you still can't uninstall Webroot then I'd advise that you issue a Support Ticket and they will sort this out for you. I've uninstal Webroot in safe mode before but I wou recommend this if you are not familiar with your Mac. Here's the link for Support
We don't mean the Dock which is usually located at the bottom of your screen. You want the menu bar in right hand corner.
Hope this helps,
I am sorry that you all are having a hard time with uninstalling Webroot. Unfortunatly I cannot give out the uninstall terminal commands online as this would be a huge security issue. However, Please feel free to call us or setup a support ticket. If anyone has any other questions please do not hesitate to ask.
I was writing a program for us to use at work and mistyped one... everything on my Desktop was deleted including the program I was writing lol. Luckily I had a Time Machine backup or i would have been really upset.