Question

Can webroot cause -- or allow -- an unwanted ocx8 file to be created in syswow64?

  • 30 May 2022
  • 1 reply
  • 22 views

Occasionally an ocx8 file is created in syswow64 folder.  When that happens a database program I use loses some functionality.  I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it.  Support at the program I use says webroot may be causing this issue -- it only happens occasionally.  Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality?  I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however.  I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle.  Thanks for any input.


1 reply

Userlevel 7
Badge +63

Hello @35thparallel 

 

It’s best to chat with Webroot Support and they will work with you on this issue!

 

Webroot Support:

Submit a ticket is the best way.

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 

Thanks,

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