Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
Userlevel 7
+63
Hello
It’s best to chat with Webroot Support and they will work with you on this issue!
Webroot Support:
Submit a ticket is the best way.
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
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