Occasionally an ocx8 file is created in syswow64 folder. When that happens a database program I use loses some functionality. I have to rename the unwanted ocx8 file and re-register the correct ocx8 file with the program that uses it. Support at the program I use says webroot may be causing this issue -- it only happens occasionally. Can webroot create files or somehow cause files to be created that I don’t need that mess up my database program’s functionality? I’ve used webroot for several years and this problem started a couple of years ago--only happens occasionally, however. I’m not really conversant in the inner workings of my computer--just need the programs to run without too much hassle. Thanks for any input.
Best answer by TripleHelixView original
It’s best to chat with Webroot Support and they will work with you on this issue!
Submit a ticket is the best way.
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)