After windows did an auto update, i cannot access webroot home or even open it on my desktop. it also shows a red x on the bottom tool bar, even tho i am on line. Help please!
thanks
Best answer by simmons7
View originalcannot access webroot after winddows update - help
Hi
After windows did an auto update, i cannot access webroot home or even open it on my desktop. it also shows a red x on the bottom tool bar, even tho i am on line. Help please!
thanks
After windows did an auto update, i cannot access webroot home or even open it on my desktop. it also shows a red x on the bottom tool bar, even tho i am on line. Help please!
thanks
Userlevel 7
Hey simmons7,
Can you please try uninstalling SecureAnywhere, rebooting the system, and then running the SecureAnywhere Installer and entering the keycode I sent you in a private message to see if it resolves the issue?
Can you please try uninstalling SecureAnywhere, rebooting the system, and then running the SecureAnywhere Installer and entering the keycode I sent you in a private message to see if it resolves the issue?
i think webroot is gone from my hard drive. it will not pull up at all.
trying to uninstall/
hi
it is telling me to wait while it installs updates or software from webroot, but is not doing anything.
it is telling me to wait while it installs updates or software from webroot, but is not doing anything.
not working to uninstall. should i reboot and see what happens?
Userlevel 7
Yes, please reboot and try to uninstall again. If you are successful, please reboot and reinstall SecureAnywhere.
If you are not successful, please Open a Support Ticket so that I can collect logs and investigate further.
If you are not successful, please Open a Support Ticket so that I can collect logs and investigate further.
hi
I rebooted, and now webroot comes up as working, and the red X is gone from the bottom tool bar. also i can access the webroot home on my hard drive. does that sound ok? seems ok now. should i still uninstall and re-install?
thanks again.
I rebooted, and now webroot comes up as working, and the red X is gone from the bottom tool bar. also i can access the webroot home on my hard drive. does that sound ok? seems ok now. should i still uninstall and re-install?
thanks again.
Userlevel 7
It sounds like it is working but please do a fresh scan and allow it to complete just to be sure.
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