Cannot Cut Images from SD Card

  • 5 February 2017
  • 1 reply
  • 34 views

I no longer have the option to cut and paste photos off my sd card, only copy.  Webroot wants to scan each image in order to delete them.

1 reply

Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Can you tell us a bit more? Is it your PC, Mac, Cell Phone or Tablet can you tell us what Operating System please?
 
If it's a PC with Windows please do a clean reinstall of WSA!
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not please Submit a Support Ticket and ask them to check into your issue.
 
Thanks,
 
Daniel 😉

Reply