Totally frustrated. I keep trying to download exe files (legit apps) to run but it says “Failed - Virus scan failed”. I cannot find anything in Webroot to change to allow me to accept them
It doesn’t sound like a Webroot issue but does sound like a Smart Screen issue. Can you turn off WSA and see if the issue remains? Right Click on the Webroot Icon down by the Clock and Shut Down Protection.
You my need to do a clean reinstall of WSA.
Please follow the steps closely!
Please let us know if that resolves your issue? Thanks,
Thanks - I was able to shutdown and install GoToMeeting-like software. However when I attempted to uninstall the app via control panel it is prompting me for a password that can w Best Buy when we purchased computer. I bought new license via Webroot directly today and that password does t work in the pop up console. So I cannot uninstall then reinstall. I don’t know how to recover or reset password from Best Buy version. Any suggestions? I really appreciate your help, too.
You can use this to uninstall via the RUN Command just copy and paste.
"C:\Program Files\Webroot\WRSA.exe" -uninstall
If that doesn’t work you can try this in Safe Mode with Networking read more here: https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode
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