cannot load webroot... character space too small here to explain further

  • 8 September 2015
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I purchased a new webroot disc recently.  Loaded successfully on the 1st pc but it is not accepted here on the 2nd pc. 
 
I believe you alerted me of a subscription for the prior coming to the end of its term, and I believe we paid for it, but Webroot is still saying payment due.  Regardless of this (if I see the charge I will address that then), I have a NEW key code and it is not accepted on the 2nd pc.
 
when I try to submit this... you are asking for my register log in, which i JUST created but is not recognized!
 

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