Cannot Retreive Program
The Webroot malware problem wiped out my wife's speech program. (She's blind.) I've been most of the morning on the phone with the software developer trying to get her back online--so far with no success. . We've tried wiping and reloading the program and even that doesn't work. Nobody can figure out why. The program will not validate her product code--one which she just acquired last month. Now, we've been escalated twice. My wife is going crazy nuts without computer access. Prior to late February we'd aleays used Norton. You can only imagine what I'm hearing.
Userlevel 7
+62
Hello starman47,
Welcome to the Webroot Community,
Sorry to hear this and it's best if you would please Submit a Support Ticket or call. This is a free service with a Webroot subscription.
Mon - Fri 7:00 AM to 7:00 PM (MST)
Tel: https://tel:+18666124268
Thank you!
Welcome to the Webroot Community,
Sorry to hear this and it's best if you would please Submit a Support Ticket or call. This is a free service with a Webroot subscription.
Mon - Fri 7:00 AM to 7:00 PM (MST)
Tel: https://tel:+18666124268
Thank you!
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.