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Cannot Uninstall Webroot - Please Help

  • 22 December 2021
  • 2 replies
  • 1288 views

My dad has Webroot on his PC, but he decided he no longer wanted it. He uninstalled it, but continued to get popups about the software.

He has also tried:

  1. Removing the software from his registry files based on instructions from a forum post 
  2. Removing other traces of the software manually from his computer 
  3. Getting help from Geeksquad who tried helping for 3+ hours to no avail 

This morning, not only is Webroot not yet gone, it ran a scan on his computer.

Could someone point me to a thorough uninstallation guide to remove every trace of the program? Or is there an easier way to do it in one shot?

 

 

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Best answer by TripleHelix 22 December 2021, 18:06

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Userlevel 7
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Hello @adamack 

 

After uninstall go into Safe Mode and do the below:

 

Please follow the steps closely!

  • Go into Safe Mode and Delete these Folders if they are there!
  • C:\Program Files\Webroot Folder
  • C:\ProgramData\WRData Folder (Hidden Folder)
  • C:\ProgramData\WRCore Folder (Hidden Folder)
  • Boot back into normal mode

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

 

Please let us know if that resolves your issue?

Thanks,

Thank you, I have forwarded your message to my Dad and he will be trying this out soon

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