Solved

Carbonite Intrusion


Userlevel 1
Badge +5

My Webroot has been unobtrusive until recently. Now, every morning, I get a pop-up telling me I need a Carbonite account. My attempts to comply have been frustrated (and frustrating). When I try to log in, it doesn’t like my credentials. It says it will send me a code but never does.

Why is this happening and what can I do to get rid of it?

 

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Best answer by ProTruckDriver 12 May 2022, 11:52

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4 replies

Userlevel 7

Hello @jmrathbun 

Please see this message in thread:

https://community.webroot.com/webroot-secureanywhere-complete-14/webroot-popup-message-351267?postid=375665#post375665

HTH,

Dave.

Userlevel 1
Badge +5

The problem appeared cured as of this AM. Thanks! 😀

Userlevel 7
Badge +19

@jmrathbun Thanks for letting us know. It’s solved now for most people and for others it should go away very soon

Userlevel 3

How soon is very soon?  The annoying popups must be stopped NOW as it is harassment.

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