Best answer by shorTcircuiTView original
collecting system status
On the bottom right toolbar of my computer Webroot notified me that I have 2 notifications. I click on it to view the notifications and Webroot begins collecting system status. It has been looking for system stauts for 2 days, and I am sure that it is not working ocrrectly to protect my PC. Does anyone have a suggestion for me?
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Has that been running for 2 days non stop? If so, you might reboot the computer and see if that will help. Also, this might be something that can be fixed by simply uninstalling Webroot and re-installing it.
If reinstalling does not help, you might Submit s Trouble Ticket, and a Webroot mod will also probably be online here within an hour or so.
Let us know if you try the reinstall, and if it works or not.
Sorry for the wait. Can you please do another reinstall following these instructions! Make sure you have a copy of your Keycode as you will need it during reinstall, please download a fresh copy of WSA Here and save it then Uninstall WSA and Reboot then install with the new downloaded installer enter your keycode and let it finish it's install scan and please let us know how things are working after you have done this.
I tried the above instructions and tried to install the file int he link but it won't recognize my key. However, my key works when installing off the disc. But, when I install from the disc it just sits on "collecting system status.
Any suggestions would be greatly appreciated.
Buy any chance do you have a Best Buy Geek Squad Subscription service? If so use this link and try again: http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe
When are the ones with letters in them expiring?