Question

consumer complaints

  • 17 April 2020
  • 2 replies
  • 55 views

Badge +3

Hello,

After submitting 3 tickets and having to create two separate accounts-- one for user account and another for tech support???  I’m pretty suspicious of this product and how this company is being run.

It seems my tickets are just falling into a black hole.

My Webroot program is not updating, and I’m now being held hostage by a scan that is still scanning after 77 hours. I have client deadlines that are now overdue.

I’m getting ready to file a complaint with the BBB.


2 replies

Userlevel 7

Hello @megpelosilee 

Sorry you are have problems with Webroot. Let me ping our Forum Admin to see if they can solve this problem in a faster way. @freydrew@khumphrey 

Dave.

Userlevel 6
Badge +17

Hey @megpelosilee ,

I’m sorry to hear you’re having some difficulties using Webroot right now. Can you please private message me with the email you used to send a support ticket with? I can check on the status for you personally.

NOTE: You should know that each time you send a support ticket (before it gets answered) you are only increasing the amount of time it will take for support to get back to you. Moving forward, please only send one support ticket at a time.

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