Question

Current subscription ending question

  • 30 November 2020
  • 1 reply
  • 84 views

My current subscription is ending in a week or two. I purchased a new 1 year plan, and added the keycode under my user portal. My app installed on my laptop says it is still set to auto-renew. Is this going to end up charging me twice? Or is the new subscription going to take over once the current one expires?


1 reply

Userlevel 7
Badge +59

Hello @EBDBBNB 

 

We can’t check on the online community so it’s best to contact Webroot Directly!

 

Please contact our Consumer Sales Team at your earliest convenience so they can assist. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com

 

Thanks,

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