I'm fairly new to Webroot. I had a couple of questions on what is needed to recover a system that is hit by Ransomware. Sorry, I've searched until i'm sick of looking for answers. I decided to try posting my questions instead. If there is a guide for this already, can someone please point me in the right direction?
Say I get hit with Ransomware and my entire system is encrypted and no longer usable.
1. What steps do I need to do at that point?
2. Do I need to log into my.webrootanywhere.com/ from another PC and try to recover my system?
2. What information do I need to provide to Webroot support for them to try to remotely restore the system?
Basically I want to create an "emergency recovery kit" with details on recovery steps, Webroot contact information, my account info., etc. I want to keep this information external to my computer so that if it goes down, I have all the information needed to start the attempted recovery of my down system.
Best answer by JP_
The best recommendation for not recovering from a Ransomware attack but preventing one rather is always Backups, Backups, and maybe just a few more Backups.
(Keeping them disconnected and offline is crucial)
The steps in this Article are probably going to about the best if you do happen to find yourself in that situation. If you have a Backup, then you have nothing to worry about.
Our Support Team should always be involved for all issues related to Threats. They'll get all the information they need be remoting onto your System.
For more information about Ransomware, visit our Webroot Threat Blog.