I'm fairly new to Webroot. I had a couple of questions on what is needed to recover a system that is hit by Ransomware. Sorry, I've searched until i'm sick of looking for answers. I decided to try posting my questions instead. If there is a guide for this already, can someone please point me in the right direction?
Say I get hit with Ransomware and my entire system is encrypted and no longer usable.
1. What steps do I need to do at that point?
2. Do I need to log into my.webrootanywhere.com/ from another PC and try to recover my system?
2. What information do I need to provide to Webroot support for them to try to remotely restore the system?
Basically I want to create an "emergency recovery kit" with details on recovery steps, Webroot contact information, my account info., etc. I want to keep this information external to my computer so that if it goes down, I have all the information needed to start the attempted recovery of my down system.
Best answer by JP_View original
"If you have modern PC with a UEFI BIOS and a fast SSD drive, there's no way you can interrupt the boot procedure with your keypresses. On older PCs, with a classic BIOS and no SSD drive, pressing these keys might still work though."
My laptop (which runs Windows 10) is UEFI and also has a SSD. That's the computer I was trying to access 'Safe Mode' on. I was finally able to get there in a less-than-optimal way, though. Apparently Windows 10 will boot into "Automatic Repair" mode (which leads to Advanced Mode and Safe mode restart options) after two unsuccessful boots. So this requires doing a 'Hard' reset twice. Seems a little extreme, but so far this is the ONLY way I have found to access 'Safe Mode' from a powered-off state in Windows 10. :@
No worries...the more the merrier...just let me know when.
Incidentally, on the subject of Ransomware attacks, I found, while browsing Google News, this article with an interesting slant on Microsoft's portion of blame for Wannacry and other malicious hacks: http://newsclick.in/wannacry-nation-states-and-what-president-microsoft-forgot-mention.