Solved

Did anyone notice a huge lag with WSA AV's latest build?


Userlevel 4
The first time I tried Webroot, it made my system feel as if there was no AV and I loved it! so light.
 
The latest 2 versions released caused my system to feel so sluggish. Especially when installing a program, it would take double the time to initialize the installation. Every install of WSA was on a clean Windows 7 or 8.1 installation.
 
It's the same system that I'm running just been running through a big delimma finding the right drivers so I formatted a lot but now finally ASUS released the official drivers for my G750JX laptop so I know i'm good. But what's up with the lag?
 
I have just formatted, installed Windows 8.1, and I am hesistant to install WSA again
icon

Best answer by RetiredTripleHelix 25 February 2014, 18:51

@MaXimus wrote:
very happy with the speed of response!! I now tried to launch Adobe Illustrator and it took only 3 seconds to launch as opposed to the previous 30 seconds!! wow!!

Great to hear that Roy whitelisted your files and the speed is back! :D
 
Cheers,
 
Daniel

View original

22 replies

Userlevel 7
Badge +55
All versions come from the same download and the Keycode determines which product you have and turns on those features like WSA-Gamer, WSA-ISP and WSA-Complete so I can say I see no slow downs at all.
 
Daniel
Userlevel 7
Hi MaXimus
 
How are things?
 
I have to say that I have noticed no lag (as far as I can tell) with the latest versions of WSA installed (that is .63 BTW, under Wiin7 64bit).  I have not checked my Win8.1 32bit system but I will look into that shortly...I hope.  
 
Are you running 64bit or 32bit Win8.1?  And if the former then I assume that you are aware about the ongoing issue that some users are having with Explorer.exe apparently consuming significantly larger than usual/expected resources?
 
I am wondering if this might in some way be linked with what yo are reporting?
 
Will get back to you if I notice anything from my test.
 
Regards
 
 
Baldrick
Userlevel 4
Hi bro, I am running Windows 8.1 Single Language (x64)

Laptop specs are:

ASUS G750JX-CV050H
CPU: i7-4700HQ @ 2.40 GHz.
Memory: 32 GB DDR3 1600 MHz. Hynix RAM
Graphics: GeForce GTX 770M 3 GB GDDR5 RAM
Storage: 256 GB LiteOn LCM-256M3S SSD + 1 TB Seagate Momentus ST1000LM024 5400 RPM HDD
Screen: 17.3" Full HD 3D Glossy Screen
Router: ASUS RT-AC68U AC1900

I have 32 GB Ram so I am the least worried about WSA consuming much RAM in explorer.exe

but you guys feel your system snapiness was the same as opposed to previous versions of WSA?

PS: as a tweaking guru, the way I see it, the more RAM the AV consumed the better, since it would run its operations from RAM as opposed to from the HDD/SSD. Most people these days have 4 GB + RAM so me personally, I would love my security product to use as much RAM as it can to keep its operations fast.

just my 2 cents worth
Userlevel 7
Badge +56
I noticed something similar right after I installed WSA on my gaming machine.  I just assumed it was indexing a bunch of new stuff - after a reboot it was fine again.  Are you getting this over and over?
Userlevel 7
Badge +55
Great Question Nic I know WSA doesn't ask for a reboot but I always recommend a reboot after a clean install or update!
 
Thanks,
 
Daniel ;)
Userlevel 7
Great tip, Daniel...something that one does not really think about because of how quickly and easily WSA installs.  I will have to remember that one and make sure that I suggest it going forward.
 
Cheers
Userlevel 4
Good suggestion about the reboot I forgot to do that (I *think*)

@Nic, I know something isn't normal. Because you know my reviews and how highly I think of WSA especially that when I tested it, it was the lightest AV on the planet. something just feels different about this latest build but I wish I can give you a clearer picture or something to submit to tech support. I will install it again then reboot, then tell you if my system still feels sluggish.
Userlevel 7
Badge +56
Thanks, let us know.  If you're still having problems then I can open a ticket and have support troubleshoot with you.
Userlevel 4
Just installed WSA, restarted
 
now I launched Adobe Illustrator, it took like 1 minute to start instead of the usual 5 seconds. This is on an SSD with a system with 32 GB RAM and an i7 3 GHz. CPU!
 
when I started it, the usual files that load in seconds, now took ages to load and I could see them slowly changing and loading as you can see highlighted in this pic: http://tinypic.com/r/24nfvhs/8
 
WSA was never like this before this and the last update. v8.0.4.46 was way snappier
 
PS: Just loaded Photoshop CS6, same exact slow down
Userlevel 7
Badge +55
Can you please do a scan then Save a Scan Log and give approximately the amount of [u] files you have meaning Unknown? As most should be [g] meaning Good.
 
Example:
 
[u] c:program files (x86)urnaware premiuma6premium.dll [MD5: 963B475168BA4A72CAC6E1717C998AE3] [Flags: 08081000.3990]
[u] c:program files (x86)malwarebytes anti-malwareqtnetwork4.dll [MD5: 6396E1FA524FA9EC927BB6A9AAB98D91] [Flags: 00001000.3987]
[u] c:program files (x86)malwarebytes anti-malware7z.dll [MD5: B732DDE371453D02029FE387B9E23E9A] [Flags: 00001000.3989]
 
Also try a few scans and reboot 2 more times then try opening your programs to see if it's fine as you know I have SSD's and nothing is slow opening on my system.
 
Thanks,
 
Daniel ;)
Userlevel 4
Here's the log file bro:
 
I Removed the link please see my PM! TH

When downloading the file, do not choose to download using DATA FILE HOST's downloader, just download it normally
Userlevel 7
Badge +55
Ok I got it can you remove the link from your post as there some private info and I will send you a PM!
 
Daniel
Userlevel 7
Badge +55
You have many unknown files so contact support to get them whitelisted and I see many from Adobe so that's why it opens slow!
 
Daniel
Userlevel 4
Thanks a lot bro! I would've never figured this out on my own.

I sent support a message

cheers
Userlevel 7
Badge +55
Your very Welcome and let us know how things are after Whitelisting!
 
Cheers,
 
Daniel  ;)
Userlevel 7
I am going through your KC now. I will post when I am done.
Userlevel 7
Ok thats done, there was quite a large number of U`s in your scan logs so that explains your issue. I have emailed you a copy of the instructions. 
 
1. Open SecureAnywhere and click the 'cog' beside 'PC Security'.
2. On the Scan & Shields tab, select Custom Scan.
3. Select deep scan from the Customized Scan Window and Click Start Scan
Userlevel 4
very happy with the speed of response!! I now tried to launch Adobe Illustrator and it took only 3 seconds to launch as opposed to the previous 30 seconds!! wow!!
Userlevel 7
Badge +56
Sounds like we need to dig into this.  Have you opened a support ticket yet?  If not I can open one up for you and have them give you a call if you like.
Userlevel 7
Did you post in the wrong thread nic :)
Userlevel 7
Badge +56

@Rakanisheu wrote:
Did you post in the wrong thread nic :)

I must have posted without seeing there was a whole extra page of posts :)
Userlevel 7
Badge +55

@MaXimus wrote:
very happy with the speed of response!! I now tried to launch Adobe Illustrator and it took only 3 seconds to launch as opposed to the previous 30 seconds!! wow!!

Great to hear that Roy whitelisted your files and the speed is back! :D
 
Cheers,
 
Daniel

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings