Did Webroot just ask for permission to make changes to my computer?
Have never before been requested to allow Webroot to make changes. I agreed because I could not proceed using my computer until I did, however I am concerned.
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No need to be worried. Webroot updates automatically, and while often there is no need to agree to changes, once in a while the update does require that we provide permission. It is quite normal to see that once in a while. Most of the time when it updates you will not even notice 🙂
I believe that you are correct in that very occassionally the update requires some permissions or perhaps the update is running under a user that is not an amind account and therefore requries permissions...it's that UAC rubbish again...LOL.
We have had some instances of this in the past and the advice has generally been...nothing to worry about/if concerned open a support ticket so that the Support Team can check/reassure, etc.
As a general observation I have found the support from Community experts & from Webroot 'techies' first class, invariably willing to help the less IT competeant like myself with simple step-by-step giudes, and being friendly & professional. I have also had remote links with Webroot 'techies'. Each one I have spoken to has been very friendly and happy to chat. So as matters stand I expect to stay with Webrot for years to come.
Can you please Submit a Support Ticket to Webroot support and ask them what you should do and they will help you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.
This doesn't seem to be normal behavior. Please contact support so that they can troubleshoot for you. Thank you!
My webroot has been asking me everytime I boot my computer whether it can make changes to my computer. So far I’ve had four techs from Geek Squad connect to my computer and none could fix it.